Are you a smart and driven operations or sales leader with experience driving both client retention, sales, and process execution? Do you appreciate positive culture that includes professionalism, accountability and community impact? Do you want to be part of a growth story both in your local market as well as part of a national brand growing from $1B to $2B over the next 5 years? Do you embrace the pursuit of excellence? If so, then we want to talk to you! And you probably want to talk to City Wide! We are growing, so we are hiring for a new Vice President of Operations role on our leadership team in Morrisville, NC leading operations, client retention, project sales, and contractor relationships for central and eastern NC. What You’ll Do: + Lead, mentor, and grow a high-performing account management team (account managers and their Directors). + Ensure client retention through the execution of proven City Wide processes. + Develop and execute strategic plans to hit growth targets for facilities maintenance solutions sales through both account managers and dedicated sales executives. + Develop, grow and oversee our independent contractor base through recruitment, certification, relationship management, and compliance. + Collaborate with internal teams to ensure world-class service delivery. + Be a key member of the NC senior leadership team, reporting directly to the Regional GM/COO. What We’re Looking For: + Passion to win! + Strong commitment to excellence. + Belief that you win through your team performing at their best and through developing the best relationships with your clients. + Ownership for accountability of results. + Proven experience leading operations teams and processes. Ideally, experience with route management. + Experience with business development and driving sales results through a team (either leading a team of account managers with sales goals or a team of pure sales representatives). + Experience owning client retention results. + Possess project management skillset, with the aptitude for developing timelines, goals, processes, and tasks to achieve results through projects that advance our objectives. + Ability to develop business plans for penetration of new territories and execute upon those plans. + Ideally, has had P&L ownership experience. + Ideally, has been with a growth-oriented business growing from $10M to $50M+. + Ideally, has had experience working for a professional organization in the facilities or services industries. Requirements + 5+ years of experience in sales, account management and/or operations leadership positions (Director or above) + Intelligent, driven, process oriented, embraces providing coaching and accountability, builds winning relationships. + We WIN, so we only want leaders who are passionate to always improve and always WIN! + Live in Raleigh/Durham area with ability to work out of our Morrisville office on a daily basis. + Reliable transportation. Travel within central and eastern NC, but very little overnight travel (generally just during annual conferences or out of area training opportunities). Benefits Why City Wide? + Be part of an exciting growth story. + Work with a great team who is supportive, high-energy, and who is driven to win! + Competitive salary + performance bonuses (OTE $150K-200K+). + Benefits-rich package – 3 weeks PTO, 6 paid holidays, medical, dental, life insurance, 401K with company match, car allowance. + High performer trip award opportunities. + Be a key leader within the organization where you work – this is a key Executive Leadership Team member. + Be part of a national brand that is growing and winning!