Join our team and make a significant impact on our client service teams in JPMorganChase. You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis. Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies.

As a Vice President within JPMorganChase, you will manage a diverse team to ensure high-quality service. You will interpret client needs, identify trends, and innovate solutions. Your expertise in anti-fraud strategies will protect clients and the bank. You will drive operational efficiency through strategic planning and process automation. Your skills in conflict management and stakeholder influence will foster strong relationships.

Job responsibilities  Lead the client service team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, ensuring client satisfaction through advanced conflict management skills. Develop and implement strategic plans to enhance service center operations, driving operational efficiency through strategic planning and process automation. Detect and prevent fraudulent transactions using expert knowledge in anti-fraud strategies, safeguarding clients and the bank from potential financial and reputational damage. Identify trends and generate innovative solutions to meet client needs, leveraging advanced skills in market product knowledge and digital literacy. Foster strong relationships with internal stakeholders and clients, driving mutually beneficial outcomes through influence and internal stakeholder management. Provide excellent client service and support, proactively monitoring inquiries and resolving non-routine issues in partnership with internal teams. Perform root cause analysis to improve business processes and establish relationships with key stakeholders across operations, service, and product teams. Partner with technology teams to identify product development opportunities and collaborate with client service teams for service reviews. Promote a strong control environment by adhering to risk/control expectations and developing preventative processes to strengthen the control framework. Build trust and consensus through transparent, data-driven decision-making, sharing best practices, and communicating clear messages to guide and motivate others.

Required Qualifications, Capabilities, and Skills

7+ years of experience in managing customer service teams in a financial institution, with a focus on service center operations. Proven expertise in implementing anti-fraud strategies and enhancing operational efficiency in client service delivery. Strong business knowledge, understanding of global custody, and proficiency in MS Office (Excel, PowerPoint, Word). Excellent verbal and written communication skills, with the ability to operate effectively in a dynamic environment with tight deadlines.

Preferred Qualifications, Capabilities, and Skills

Extensive experience in the banking or financial services industry, particularly in commercial or investment banking. Proficient in using banking software, systems, and data analytics tools, with strong leadership and team management skills. Strategic thinking coupled with practical execution, strong analytical and problem-solving skills, and ability to manage through a changing business landscape. Bachelor's Degree required or equivalent experience.