As a Vice President, Product Manager within Chase Travel’s Digital Channels team you are an integral part of the team that innovates new strategic products and leads the end-to-end product lifecycle. You are responsible for collaborating with cross-functional partners to develop strategic products that focus on activation, retention, and monetization. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will be a part of the Chase Travel organization of Connected Commerce, which is a key business within Chase's Consumer & Community Banking group.
Job Responsibilities:
Owns and manages the delivery of product roadmap for specified area of focus, across marketing, communications, and strategic projects. Serves as the subject matter expert for product domain – evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally Creates user stories, test scripts, and acceptance testing criteria Partners with internal and external teams (product, design, technology, analytics, risk, legal, compliance, ops, servicing, marketing, …) on prioritization and development of product features Manages product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap Refines and iterates product roadmap based on business objectives, customer research and analytics Maintains deep knowledge of user experience insights and journeys, and user analysis to anticipate trends and ascertain best practice to provide fresh insights into backlog
Required qualifications, capabilities, and skills
A minimum 8+ years of experience in a product management role building large scale enterprise product/systems or products at scale Bachelor’s Degree Required Experience moving technical products from inception to delivery and an ability to articulate the impact Experience managing transactional and marketing messaging across digital channels. Ability to manage tight delivery timelines and exhibit calmness under intense pressure, Comfortable navigating through ambiguity and change Be a strategic thinker that demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organization, including teams located in different locales Proven end-to-end problem-solving skills with the ability to solve large, complex business problems, obtain consensus and enhance organizational transformation Data-focused decision making and quantitative analysis skills, Attention to detail and ability to manage multiple tasks and priorities simultaneously
Preferred qualifications, capabilities, and skills
Familiarity with Product Management, eCommerce, Marketing, and Travel industry Passion for building something new, working across boundaries to implement change and helping others succeed. Familiarity/Experience with Agile build methodologies preferred Attention to detail and ability to manage multiple tasks and priorities simultaneously