At JPMorgan Chase, we are committed to extraordinary client service, taking care of our employees, and building relationships while maintaining a strong commitment to diversity and inclusion. Using a best-in-class banking, lending, investment solutions and thought leadership, along with cutting edge digital technology, you will be front and center representing our brand and interacting with our employees and clients to offer them the best the firm has to offer. 

As a Field Incentive Sales Strategy Support Manager within the Private Client Relationship Manager team, you will oversee and execute our incentive plans from start to finish. Our Private Client Relationship Manager incentive program reinforces our business strategy and drives appropriate Relationship Manager behavior. Your role will be responsible for end-to-end oversight and execution of our incentive plans.  In this high-impact role, you will engage with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail and accuracy of work while maintaining a high quality standard and ensuring data integrity.  You will play an important role in delivery, execution and analysis of our Relationship Manager incentive program. 

Job Responsibilities

Lead compensation-related initiatives that will significantly affect the RM population and ultimately benefit our clients Analyze the effectiveness of the new hire incentive structure and improve field reporting  Manage stakeholder communications to ensure business needs are met, set and manage expectations through effective written and oral communication Communicate request results/feedback to appropriate stakeholders efficiently and succinctly  Identify and take ownership of micro-level system/process breaks and escalate macro-level issues to appropriate stakeholders for prompt resolution Analyze existing processes and inquiries to make recommendations to peers and management team of continuous improvement opportunities Collaborate with business partners from other teams and functions across J.P. Morgan to improve processes, policies, and client experiences  Summarize and share qualitative feedback from the field; provide accurate/timely quantitative metrics regarding request volume, SLAs, and compensation impacts

 Required Qualifications, Skills, and Capabilities:

Experienced – 5+ years of experience in financial services and background in Finance, Compensation, and/or HR; ability and willingness to learn new technical skills Knowledgeable – Should have or acquire a strong understanding of products and services, and fundamental business drivers of our business.  Client Focused – Able to work directly with field managers and RMs to gather feedback, resolve issues, manage expectations, and deliver solutions on important  Organized – Able to balance multiple priorities with varying urgency and importance; has a strong attention to detail and approaches situations with a risk and controls mindset Curious – Demonstrates intellectual curiosity and honesty – seek out the truth and ground decisions in the facts; genuinely interested in leaving each opportunity is a better place than it is today Logical – Thinks analytically and logically to understand and analyze complex business processes Clear – Strong oral and written communication skills; capable of concision and brevity  Technical – Intermediate Microsoft PowerPoint, Word, and Excel skills are required; Ability to learn new systems/workflows quickly and independently Accountable – Strong sense of responsibility, with demonstrated history of end-to-end ownership Discreet – Good judgment and discretion working with highly confidential information; our decisions can have a meaningful impact on Advisors’ lives and practices and we treat each situation with respect