**ADP is hiring a Vice President, Implementation – Global Payroll Americas (ESI).** ADP Employer Services is leading the payroll market in the World and provides payroll and Human Resource services to clients looking for outsourcing solutions. The Global Payroll Organization is committed to providing World Class Service to all clients by hiring, developing and retaining qualified professionals; by treating each client contact as a service opportunity and by delivering outstanding customer care to client associates. **Are you ready to learn more? Take a look!** As a member of ADP’s Global Payroll Leadership team, the **Vice President of Implementation** is responsible, on a regional scope - for successful project realization in compliance with ADP Global Payroll methodology and financial goals. The **Vice President** develops and maintains common methods, processes and procedures to ensure continuity of these methods, processes and procedures throughout the world. You will be responsible for instituting and maintaining a consistent worldwide, continuous improvement processes, as well as compiling, evaluating and reporting on Implementation metrics. This position makes recommendations and compiles project plans to implement improvements as measured by decreased cost, reduced start times and client satisfaction. In this role as **Vice President** , you will direct management of Implementation, client satisfaction, implementation methodology, staffing /hiring metrics, associate performance measurement, project measurement, time tracking, tools development, implementation costing and consistency across all regions, client satisfaction survey methods and goals. This role is responsible for both the associate and client experience. Ready to #MakeYourMark? **Apply now!** **WHAT YOU’LL DO:** Responsibilities The role will oversee multiple pillars as outlined below: + Execute financial and strategic objectives for Global Payroll Americas while providing a positive client experience. Ensure practices and processes are developed to focus on quality and timely go-lives in line with Global Payroll annual operating plans. + Develop tools and methods to monitor overall project costs + Ensure success of large global accounts – as measured by client satisfaction + Work effectively with the Finance team in order to provide Implementation pricing in accordance with the pricing policy + Coordinate the above consistently across the regions + In liaison with the Regional Implementation Leaders, actively develop processes and tools to monitor and guide all activities of regional projects while ensuring client expectations are met. + Ensure that the Global and Regional Project Management staff are trained and prepared for their roles and responsibilities, and develop selection criteria for these roles that ensure consistency across all regions + Facilitate project issues resolution by providing guidance, direction or escalation as appropriate. + Define, develop and optomize staffing models and performance metrics focusing on automation, client satisfaction and quality measurements, to manage the Americas implementation organization activities consistently. + Ensure ownership of tasks and achievement of project deliverables and provide oversight to manage Project, Resources, and Methodology and Controls Management. + Define processes, procedures and structures that ensure high quality of delivery of projects + Evaluate and deploy improvements to the training, tools, and processes to ensure efficient and effective delivery – provide coordination to ensure process improvements are embraced, deployed and effective. + Develop and deploy the quality survey process for implementation. + Strengthen the organization and align the implementation teams to focus on a coordinated worldwide location strategy. + Participate as a key member of the Global Payroll leadership team providing updates on Implementation clients/strategies/processes to the Service senior leadership team. + Contribute to the definition, development, rollout, and effective management of business strategies that achieve the objectives of the Global Payroll organization worldwide. + Assist the Senior Leadership team in a manner that supports achieving overall business objectives. + Represent Global Payroll in presentations, discussions, or other group forums within and/or outside of ADP especially in support of the sales organization and with pre-sales activities. + Attend Senior Leadership meetings to present Implementation strategies and program updates + Stabilize and reduce costs for implementations - manage client escalations and develop and improve the change request process in a manner that supports client effectiveness and satisfaction. + Develop and maintain effective client relationships – act as the executive sponsor as requested and appropriate. + Manage and effectively reduce client escalations + Contribute to significantly improve client satisfaction scores; build appropriate regional and global improvement and action plans to address issues and improve satisfaction as necessary. + Actively participate in the sales process for Global Payroll prospective clients, providing product support and sharing market and industry insights. + Ensure timely and effective hiring, development, and mentoring of resources to achieve business objectives. + Assist and provide guidance in the recruitment, hiring, development and retention of highly qualified individuals in accordance regional budget requirements. Develop hiring profile for implementation associates. + Deploy, support, and manage employment branding initiatives as required. + Define, assist in the development and implement relevant training plans + Act as the executive sponsor for client projects to maintain effective client relationships and manage escalations. + Participate and support global implementation programs, strategic initiatives, stretch assignments, and collaboration opportunities with other business units. + Contribute, coordinate, and deploy implementation structures that gain alignment across Global Payroll organization. **CRITICAL SUCCESS FACTORS, SKILLS, AND EXPERIENCE:** + Understanding of our operating model in Global Payroll, our solution suite and how it can be leveraged to meet clients' needs + Experienced in working effectively in a complex collaborative, matrix environment with virtual teams in a multi-cultural and geographically diverse environment. + Ability to influence key senior leader stakeholders and lead cross-functional teams. + Experienced at negotiations and have been part of strategic planning and business development cycles. You also have familiarity with technology and its role in driving better business outcomes. + Exceptional oral and written communication skills with experience presenting in front of senior leaders. + Regulatory and compliance acumen + Change leadership skills + Business transformation skills driving automation + Strategic thinking + Client focused and committed to providing World Class Service + Strong understanding of our clients Payroll and Human Capital Management environment + Planning and resource scheduling + Experience in identifying and implementing process improvements and quality controls + Leadership: Build Trust & Belonging, Grow and develop associates, Act decisively, Champion Change, Foster Collaboration, strong execution skills **PERSONAL ATTRIBUTES:** + Excellent decision-making, taking decisions autonomously + Positive attitude with high energy + Excellent diverse stakeholder management + Demonstrated leadership ability + Be able to inspire, convince and mobilize people + Can handle complexity and act strategically + Results-oriented, brilliant collaborator, team player + Agile and able to pivot to alternative approaches **TO SUCCEED IN THIS ROLE:** Requirements + **Hybrid working arrangement** - **3 days in the local office and 2 days at home. Locations: Alpharetta, GA, El Paso, TX and Elk Grove Village, IL.** + International travel will be required several times a year + 15+ years experience leading a large, complex, matrixed service and/or implementation organization preferbly multi-country leadership experience + BA/BS in Business Administration, or the equivalent in education and experience + Experience in complex transformations, program management and change management with a proven track record in delivering results + Leveraging P&L and financial statements to make decisions + HCM Industry experience + Must be fluent in English, additional language preferred + Leader of Leader experience (this VP will have ~7 to 8 directs with a very large indirect population of associates) + Extensive experience in operations or process improvement, with in-depth knowledge of delivering high-quality client experience + Creative thinking with strong degree of adaptability and flexibility and one who thrives in an environment of continuous change and growth + Excellent communication, time management, project management and change management skills + Proven ability to develop and execute strategic business plans and a proven ability to develop leaders + Must be recognized as an individual with outstanding leadership skills, professionalism, communication, business acumen and planning capabilities + Proven partnership with other senior-level functional leaders to achieve results **BONUS POINTS FOR THESE** : _Preferred Qualifications_ + MBA or advanced degree preferred + Bilingual – Spanish or Portuguese a plus + Implementation experience a plus + Advanced learning via leadership development program/association + Excellent interpersonal skills; able to manage diverse resources within a matrix environment toward the achievement of the common objective + Outstanding mental discipline: a thorough, analytical, detail-oriented person with excellent and consistent follow-through + A highly motivated self-starting, autonomous individual who can work independently and set their own priorities, yet also functions well as part of the overall team + A polished, self-confident person who can influence the thinking of others through example and open personal style + A person with impeccable personal and professional ethics. Has a reputation for honesty and credibility. A person who is discreet and can be trusted to be highly confidential + Ability to communicate effectively to all levels of internal and external contacts verbally and in writing + Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions + Ability to work and thrive in a team environment, focused on achieving results **_Y_** **OU'LL LOVE WORKING HERE BECAUSE YOU CAN:** + **Be yourself** in a culture that values equity, inclusion, and belonging and create a safe space for diverse perspectives and insights. + **Belong** by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. + **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress. + **Continuously learn.** Ongoing training, development, and mentorship opportunities for even the most insatiable learner. + **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones. + **Balance work and life.** Resources and flexibility to more easily integrate your work and your life. + **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. + **Join a company committed to giving back** and generating a lasting, positive impact upon the communities in which we work and live. + **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about. What are you waiting for? **Apply today!** Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $229,200.00 - $383,700.00 / Year* *Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. **A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) . **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.