At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

About American Express Global Merchant & Network Services (GMNS)
Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7 trillion in annual spend across 170+ markets. Within GMNS, the Global Strategy Operations & Performance (GSOP) teams are trusted enablers of a profitable, compliant, and vibrant network for GMNS, advancing strategy, governance, and execution to drive a sustainable impact.

Global Strategy Operations & Performance (GSOP) within Global Merchant & Network Services (GMNS) is looking for a Vice President, GMNS KYC Programs to lead a diverse team of high-performing professionals focused on building and executing the plan to uplift our global Know Your Customer (KYC) processes and capabilities. Reporting into the VP, Global Merchant Operations, the individual will be accountable for KYC Transformation and KYC Operations to ensure GMNS has modern capabilities and end to end process oversight, strong governance, controls, and continuous improvement across the KYC lifecycle. This role will involve extensive collaboration with partners across business units, functional areas, and geographies.

The VP, GMNS KYC Programs will: 
 

Define and lead GMNS KYC strategies and operations that align to enterprise and market standards and support long term business and regulatory outcomes.Shape KYC Roadmap for GMNS working closely with GMNS Onboarding team, market teams and servicing in line with Guardian requirements.Partner with Product, Business and Technology on strategic priorities, sequencing and dependencies.Drive remediation projects to address regulatory requirements and define and execute future state merchant refresh strategiesExpand KYC operational leadership to ensure KYC refresh programs operate within control and are measured and documented.Continuously and actively managing risks and issues across initiatives, ensuring timely identification, assessment, prioritization and management, driving timely mitigation paired with appropriate escalation, when requiredLead GMNS Financial Crime PMO team. Partner with global teams across compliance, risk, control management, servicing and technology teams to strengthen KYC/AML frameworks.Drive global and market level reporting to track progress.Lead and develop global high performing team, fostering a culture of excellence, empowerment, and continuous growth.

Drive a culture of collaboration and shared accountability.
 

Qualifications: 

Deep experience leading large complex projects / programs of change through to execution, ensuring compliance with regulatory requirementsExcellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterpartsProven ability to think strategically and lead and oversee large-scale, cross functional strategic initiativesDemonstrated ability to adapt to shifting priorities and emerging risks, managing conflicts while operating in a fast-paced, highly complex environment, ensuring quality and impact of program deliverablesStrong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyStrong leadership, communication, and stakeholder management skills.Demonstrated history and ability to manage teams, spread over geographies and with varying backgroundsExperience in risk management with deep understanding of financial crimes and compliance risk, including AML/CFT or a related discipline Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
 

Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions