Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team. IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. This position is part of the Commercial Services organization located in Unites States and will be remote. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things In this role, you will have the opportunity to: + Lead the development and execution of a global customer service strategy that ensures consistency, operational excellence, and customer satisfaction across North America, Europe, and Asia-Pacific. + Align cross-functional teams across Customer Care, Sales Operations, Scientific Applications Support, and Service Operations to deliver seamless customer experiences. + Drive global commercial operations including forecasting, sales analytics, incentive compensation, sales training, and commercial data management. + Champion a customer-centric culture across all functions, embedding continuous improvement and Lean/DBS methodologies. + Build and lead a high-performing, globally cohesive customer service and commercial operations team. + Implement globally standardized processes and advanced analytics to monitor performance and drive strategic decision-making. + Represent the voice of the customer in corporate strategic planning and influence global initiatives to enhance service quality and commercial effectiveness. The essential requirements of the job include: + Bachelor’s degree required; B.A./B.S. in Biology or related life sciences field preferred. + MBA or graduate degree in life sciences preferred. + 10+ years of management experience in Customer Service, Sales Operations, or related functions—preferably in the Biotechnology or Life Sciences industry. + Demonstrated experience in Lean/DBS concepts and building scalable, global processes. + Proven ability to lead large, high-performing teams and drive cross-functional collaboration Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role + Ability to travel – list specifics 25% travel, overnight, within territory or locations It would be a plus if you also possess previous experience in: + Genomics industry experience. + Experience with Danaher Business System (DBS) tools and methodologies. IDT, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home) . At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide. The annual salary range for this role is $250-280K. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com .