Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Vice President Experience Design, focusing on AI Experience within the Client Onboarding, Service and Operations space for Payments and Global Banking, you will play a pivotal role in shaping the user experience across products and services used by teams across the Corporate Investment bank. Leveraging your deep knowledge of design and research practices, along with cutting-edge AI technology, you will lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, you will collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy, inclusive design and AI integration will ensure that our offerings are not only visually appealing but also accessible, user-friendly and enhance the overall customer experience. **Job responsibilities** + Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas + Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. + Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion + Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions + Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels + Deliver across concurrent projects and efficiently scale execution of design direction, providing status and transparency to leadership. You'll collaborate with Product Owners, Business Sponsors, Strategists, Developers, and the design team and play a key role in entrenching a culture of design-and defining the end-to-end product experience + Use our technology platform and brand guidelines to contribute to design solutions in a proficient and sustainable manner-and work closely with our Design System to produce and contribute to patterns and to develop and refine our Visual Design Language + Participate in upfront user research, perform usability testing with the support and guidance of Experience Researchers, measure your work's value throughout the design process-and deliver work that is user-friendly and produces results. + Present your work to a diverse selection of business stakeholders and the broader product and technology organization-and use your expertise in design thinking to plan and facilitate ideation and alignment workshops with project stakeholders + Design through wireframes, visuals, and prototypes at different levels of fidelity. You'll be required to ideate and concept prior to the full definition of a delivery milestone, leading workshops and collaborative design sessions + Create next-generation experiences, applying expertise in User Experience, Information Architecture, Interaction Design, and Data Visualization to develop compelling experiences for our products **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in user experience design or similar roles + Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes + Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions + Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making + Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience + Have proficiency designing for high density data driven experiences + Be a problem solver who works best within a collaborative team-focused environment and is comfortable learning complex financial and data science concepts and AI developments - understand different kinds of AI models, feedback loops, Human in the loop activities + Be a detail-focused, self-starter, comfortable with ambiguity and evolving business requirements. Be comfortable giving and receiving feedback and critique + Understand what makes an experience good or bad. You can think through user problems, find reasonable solutions, test and evidence in order to explain your rationale to multiple roles, mock them up in detail, and work with engineers to build them + Understand and practice the different phases of the user research and design process -validating hypotheses with users, effectively communicating concepts, creating low/high fidelity prototypes + Has led new business thinking and strategy through their user-centered design work-and has strong facilitation skills and experience employing a variety of techniques to run complex design-led workshops **Preferred qualifications, capabilities, and skills** + Design leadership or managerial experience + Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience + Prior experience working in complex business domains or in enterprise environments working on large-scale transformation programs and AI technologies + Advocate for Accessibility Guidelines and Inclusive Design practices + Comfortable with structuring and planning design work in cross-functional contexts + Able to show how your understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards + Knowledge and experience working in Agile a plus JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Brooklyn,NY $133,000.00 - $205,000.00 / year; Jersey City,NJ $133,000.00 - $205,000.00 / year