Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President, ETF Operations

Business: Intl Wealth Premier Banking

Principal responsibilities

Reporting to the Head of ETF Operations based in London, the role holder will lead the India ETF Operations team on a day-to-day basis, work collaboratively on the execution of operations plans and contribute to the overall strategic direction of the ETF business to ensure the successful development and implementation of new products and processes.The role will also involve liaison with various teams across Asset Management, the Management Company and service providers in the support of new fund launches, exchange listings and on day-to-day operational matters, providing specialist ETF operations input, advice and guidance.The role holder may also be required to work on non-routine tasks and projects within the team’s areas of specialization and responsibility which will be agreed from time to time with the onshore Head of ETF Operations.The role would therefore suit a candidate with prior People and Project Management experience, as well as exposure to Exchange Traded Products and Fund Issuance Operations, Fund Accounting or Transfer Agency experience.Lead the India ETF Operations team, oversee the daily operational activities, and manage the end-to-end operating model to support the overall business proposition.Provide operational expertise on new products and new product features, working closely with the Head of ETF Operations to analyze, challenge and provide solutions.Identify opportunities for enhancement in process and service delivery capabilities and implement new processes and controls, as appropriate, to support business growth. This will be done in line with the overall strategy for the Funds and in collaboration with the onshore ETF Operations team and the Management Company to ensure that the service providers are part of this process.Bring structure and order to undefined problems and/or large-scale issues using systemic thinking and creativity in devising solution options.Ensure appropriate reporting and escalation of errors and issues.Develop and sustain awareness of the Operational Risk scenarios associated with the role and act in a manner that takes account of operational risk considerations, ensuring regulatory and internal audit standards are achieved at all times.Develop and manage relationships with external service providers and internal stakeholders.Participate in regular service reviews performed on Fund service providers. Monitor and log queries and complaints, including trend analysis and KPIs