Receptionist

Salary: £12.33 per hour

Location: Park Vet Group, Glenfield

Job Type: Permanent 

Hours: 16 hours per week 

Shift Pattern: Saturday 1-7pm Sunday 8-7pm

We are currently seeking a new receptionist to join our fantastic team here at Park Vet Group!

We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment.

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Roles and Responsibilities:

Welcoming and registering new customers.

Booking in customers and making sure they receive gold standard care

Answering the telephone and dealing with a range of customer queries

Managing customer expectations regarding wait time.

Administration duties e.g. scanning paperwork, filling in forms etc.

Taking payments

Promoting offers and services

Remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.

Experience required:

A minimum of 12 months’ experience dealing with customers in a customer facing role.

Reception or Client Care experience

Cash handling and till operation

IT skills – confident in the use of Word, Excel and Outlook as a minimum

Knowledge of client-based computer system and using a multiple line software-based telephone system

English and Maths GCSE and good general education

Any form of client care/ Veterinary receptionist qualification

Benefits:

5 weeks holiday plus bank holidays and Birthday Leave 

Career progression opportunities 

Staff discount schemes 

Life Assurance 

Enhanced sickness pay 

Enhanced equal family leave 

Employer contribution pension scheme   

Wellness program including:  

Employee assistance program 

Eyecare voucher scheme 

Free annual Flu jab 

Cycle to work scheme 

Recruitment referral reward scheme

About Us:

Established for over 100 years, we offer primary care services for small animals across the county of Leicestershire.

Amongst our many primary care services we also have a referral center and dedicated 24-hour emergency service that is open twenty-four seven.

All our practices are RCVS accredited meaning we continuously aiming to provide a high-quality service for our patients giving them a long and happy life

Salary Value: £12.33 per hour;