**Receptionist** **Salary: £12.33 per hour** **Location: Park Vet Group, Glenfield** **Job Type: Permanent** **Hours: 16 hours per week** **Shift Pattern: Saturday 1-7pm Sunday 8-7pm** We are currently seeking a new receptionist to join our fantastic team here at Park Vet Group! We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service. **Roles and Responsibilities:** + Welcoming and registering new customers. + Booking in customers and making sure they receive gold standard care + Answering the telephone and dealing with a range of customer queries + Managing customer expectations regarding wait time. + Administration duties e.g. scanning paperwork, filling in forms etc. + Taking payments + Promoting offers and services + Remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. **Experience required:** + A minimum of 12 months’ experience dealing with customers in a customer facing role. + Reception or Client Care experience + Cash handling and till operation + IT skills – confident in the use of Word, Excel and Outlook as a minimum + Knowledge of client-based computer system and using a multiple line software-based telephone system + English and Maths GCSE and good general education + Any form of client care/ Veterinary receptionist qualification **Benefits:** + 5 weeks holiday plus bank holidays and Birthday Leave + Career progression opportunities + Staff discount schemes + Life Assurance + Enhanced sickness pay + Enhanced equal family leave + Employer contribution pension scheme + Wellness program including: + Employee assistance program + Eyecare voucher scheme + Free annual Flu jab + Cycle to work scheme + Recruitment referral reward scheme **About Us:** Established for over 100 years, we offer primary care services for small animals across the county of Leicestershire. Amongst our many primary care services we also have a referral center and dedicated 24-hour emergency service that is open twenty-four seven. All our practices are RCVS accredited meaning we continuously aiming to provide a high-quality service for our patients giving them a long and happy life