Full-Time or Part-Time | Northport, Alabama
We are seeking an experienced Veterinary Client Service Representative (CSR) to join our well-established, high-volume, 2.5-doctor animal practice in Northport, Alabama. We’re looking for an energetic, positive individual who is highly organized, excels at multi-tasking, and truly enjoys helping both people and their pets.
With exciting changes ahead for our practice—including system updates and renovations—flexibility, adaptability, and comfort with change are strong advantages.
Position HighlightsOpen to full-time or part-time candidates
Experience required in a veterinary environment
AVImark experience is HIGHLY preferred
Change management or adaptability to new systems and processes is a plus
ResponsibilitiesProvide excellent, compassionate client service both in person and over the phone
Greet clients, check patients in and out, and manage payment processing
Answer multi-line phone calls, screen needs, and schedule appointments
Process incoming and outgoing mail and email and other client communications
Maintain a clean and organized client lobby
Accurately document client information, communication notes, and other patient data
Escalate complex or sensitive situations to senior staff when needed
Collaborate closely with the team to support smooth patient flow and a positive client experience
Skills & RequirementsVeterinary reception experience required***
AVImark experience strongly preferred***
Ability to learn and understand basic veterinary concepts (vaccines, preventatives, common conditions)
Strong multitasking, communication, and organizational skills
Ability to work both independently and as part of a team
Professional, friendly, and calm under pressure
Hours & CompensationPosition available as full-time or part-time (minimum 20 hours per week)
Pay is commensurate with experience
*How to Apply*
Please email your resume and a cute pet photo to our Hospital Manager at haley.jenkins@nva.com