Veterinary Receptionist

Salary: £12.33 per hour

Location: Village Vet (Milton, Longstanton, Cottenham, Royston and Whittlesford)

Job Type: Part-time

Hours: On average this is 35 hours per week worked out over a 4 week period; however due to the nature of the role you may work shorter hours one week and longer the next. 

Village Vet Cambridge have a fantastic opportunity for a Float Client Care Assistant for our Cambridgeshire veterinary practices!

This is a front of house reception role that covers our practices at Milton, Longstanton, Cottenham, Royston and Whittlesford and requires a very flexible, sociable and adaptable person with a passion for amazing customer service. 

We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service. 

Your role and responsibilities 

​You will be the front of house, welcoming clients and their pets into the branches. Being efficient, pleasant and courteous to clients and their animals at all times.

Manage and deal with appointment bookings in a professional and efficient manner

Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service

Support the business with a range of administrative duties

Have a high level of attention to detail

Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard

Show awareness of financial control within the practice and follow up with clients for outstanding payments

Essential Skills, knowledge and Experience

Experience dealing with customers in a customer facing role.

Previous veterinary experience is desirable but not essential.

A proactive, positive attitude

Adapt well to learning a new system if no previous experience

Excellent communication skills, both verbal and written

Highly motivated to provide excellent service to clients and the practice

Works well within a team and be a positive member of the team

Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace

Professional approach to work

Excellent administration, organisational and time management skills with excellent attention to detail

Excellent IT skills – Microsoft (Outlook, Word and Excel).

Benefits

5 weeks holiday plus bank holidays and Birthday Leave 

Career progression opportunities 

Staff discount schemes 

Life Assurance 

Enhanced sickness pay 

Enhanced equal family leave 

E-car salary sacrifice scheme 

Employer contribution pension scheme   

Wellness program including:  

Employee assistance program 

Eyecare voucher scheme 

Free annual Flu jab 

Cycle to work scheme 

Recruitment referral reward scheme

About Us

We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

Salary Value:£10.54 per hour;