Blythwood Vets based in Bushey are recruiting for a part-time permanent Client Care Assistant to join their reception team, working 30 hours per week.

The Client Care Assistant, will be responsible for ensuring clients and patients receive a professional and specialist service throughout their time with us.

The successful candidate will be diligent, organised, and professional, with the ability to maintain a harmonious working relationship with others and promote collaboration amongst teams. The need to be confident, committed, and able to work well under pressure, with exceptional organisational skills. Their ability to prioritise and multi-task is vital. Their ability to work well within an evolving team is crucial, as well as being confident to self-autonomously and independently focus on activities.

Main purpose & goals
The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients, visitors, and referring vet practices. This will include arranging appointments, keeping accurate records, various clerical duties related to patient care, treatment, and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing teams, and hospital manager.

Our client care assistants should create the image and the first impression of our business, remaining calm, courteous, and professional always, regardless of a client or visitor’s behaviour. Our client care assistants should make a positive impression, ensuring clients feel confident in our service, and help to set clients at ease if they are worried.

This position requires a practical knowledge of the hospital’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice.

Key Responsibilities

Manage and deal with appointment bookings in a professional and efficient mannerAnswer and make calls to veterinary practices, insurance companies and clients with a high level of customer serviceSupport the reception team with a range of administrative dutiesHave a high level of attention to detail to making sure paperwork is completed and correct to support the team and wider businessAble to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standardShow awareness of financial control within the practice and follow up with clients for outstanding paymentsBe happy to discuss financial issues with clients if needs beDaily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled.

Benefits

5 weeks holiday + bank holidays + Birthday LeaveCareer progression opportunitiesStaff discount schemesLife AssuranceEnhanced equal family leaveE-car salary sacrifice schemeEmployer contribution pension scheme  Wellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeRecruitment referral reward scheme

About Us

Blythwood Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

 

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

 

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

#LI-ST1 #LI-Onsite