Job Title: Client Care Assistant (Receptionist)

Location: Oak Barn Vets, Guildford

Job Type: Permanent

Hours: 20 hours a week, share of Saturday mornings, no OOH

Here at Oak Barn Vets, we have an exciting opportunity to welcome a part-time Client Care Assistant to join our team! In this role you will have the oportunity to develop and enhance your client service skills whilst working with a supportive and friendly team. We continue to support our associates in career development and encourage learning with ample inhouse training courses and provide an additional training budget of £50.00 for further learning.

As a practice we encourage our team to work to their full potential and appreciate the vital role our Client Care team brings to the clinic, clients and patients.

Your role and responsibilities:

Greeting clients and their pets upon arrival in a warm and friendly mannerCommunicating directly with our vets and nurses regarding their appointments, clients and patientsExplanation to our clients of the status of their accounts, taking payments and issuing invoices and advising on and helping to process insurance claimsFielding of phone and electronic enquiries from clients and arrangement of routine and emergency appointmentsMaintenance of patient clinical records using our practice management software systemAssistance with daily banking and debt managementMaintaining the appearance of the reception area to ensure a clean and welcoming environment.

Within your new role you would be working mornings from 8:00-12:00 Monday to Friday. You will also have a share in the Saturday 8am to 1pm rota. There is the room for some degree of flexibility with the weekday hours. Although not expected, you may on occasion be required to cover a late shift (15:00-19:00).

Benefits

5 weeks holiday + bank holidays + Birthday Leave (pro rata)Extensive free online Linnaeus CPD programCareer progression opportunitiesStaff discount schemesLife AssuranceEnhanced sickness payEnhanced equal family leaveE-car salary sacrifice schemeEmployer contribution pension schemeWellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeRecruitment referral reward scheme.

Oak Barn Vets is based in a beautifully restored barn, overlooking fields with wildlife, cows and sometimes horses, we have plenty of natural light, a garden to relax in during breaks and ample parking available

If you would like to join us and be part of this friendly, loyal and supportive team please apply using the Apply now link. You can also reach out to our Talent Acquisition Coordinator Sofia on sofia.thackray@linnaeusgroup.co.uk

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Salary Value: £12,823.20;

Salary Description: per annum;