Vet4Life have an exciting opportunity for an experienced Veterinary Client Care Advisor to join their team across all 3 branches located in Teddington, Surbiton and Shepperton. In this role you will have the opportunity to continue to grow and develop your skills with CPD and with the BVRA. Once completed you can become an Accredited Veterinary Receptionist.

The position of Client Care Adviser is to ensure that our clients receive excellent customer service, advice and care for their pets across all 3 branches. This role requires the flexibility to work and travel to our 3 locations.

You will be a vital part of the customer service relationship as you will be the first point of contact for new and existing customers. The role will require a love of animals, great administration skills, ability to multi task and a desire to get things done. You may be required to work at any of our clinics in Surrey and South West London, all of which are located close to great public transport links, so flexibility is desirable..

Welcoming clients and their pets upon arrival

Delivering gold standard customer care at all times

Booking appointments and follow up appointments using our EzVetPro Practice Management System

Help to promote our Vet4life Family Plan so that pets are receiving their preventive healthcare regularly

Keeping the front of house clean and presentable

Administrative duties

Completing and submitting pet insurance claims

Debt management

Liaising with clients regarding queries, appointment bookings and medication collections

Processing food and medication orders made by the clients and the vet team

Taking payments, cash handling and banking.
 

40 hours per week Including 1 in 3 Saturday shifts and 1 in 9 Sunday shifts. You will receive days off in the week for working the weekend days.

Benefits:

25 days holiday (pro rata) plus all bank holidays

Additional paid day off to celebrate your birthday

CPD with the BVRA. Once completed you can become an Accredited Veterinary Receptionist and apply to become a Registered Veterinary Receptionist

Pension scheme and contribution

E-car salary sacrifice scheme

Benefits Hub

Headspace subscription

Enhanced equal family leave*

Enhanced sickness policy*

In house CPD including lunch and learns

Extensive learning and development programmes

Progression opportunities

Staff discount schemes

Discounts with Petplan

Employee Assistance Programme (EAP)

Gym membership discount

Cycle2Work scheme

Eye care voucher

Flu vaccine voucher

Recruitment reward scheme.

About Vet4life:

Vet4Life is a three-site small animal primary care practice based in Southwest London and Surrey. Our vision is to provide the very best, community-based, professional veterinary care in the Southwest and Surrey, where pets and their owners come first. Our committed veterinary team and well-equipped practices ensure we can tailor to any patient's needs with compassion, care and empathy.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

Vet4Life is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Vet4Life, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.

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Salary Value: £26,766.00;

Salary Description: per annum;