**Veterinary Client Care** **Location: Newmarket, ON** **Employment Type: Part Time, Relief Casual** **404 Veterinary Emergency + Referral Hospital** is currently welcoming a part time, relief casual **Client Care** representative to join our team. This is an exceptional opportunity for an organized, motivated, and caring individual to join us in a very important support role for the entire hospital. In this role, you will make our clients and their cherished pets feel welcomed and appreciated! + Create a warm and welcoming environment for our patients and pet parents + Ability to answer a multiline phone system and track and book appointments effectively + Placing outbound calls to pet parents for follow-up and future appointment bookings + Respond and manage email correspondence; clients, referring veterinarians & internal office messages + Admitting and discharging pet patients + Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments + Scheduling appointments + Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment + General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas + Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments + Previous customer service or front desk experience in hospitality is an asset! + No experience with animals, no problem, so long as you love pets! **What VCA Canada can offer you** + A caring culture of **_Wellness and Appreciation_** ! + Competitive wages and benefits! + Annual uniform allowance + Exceptional career development: there is room to grow here! + Employee Assistance Program + Referral Bonus Rewards + Opportunities to give back to your community through VCA initiatives + Generous personal pet care discounts + And extra perks like shopping discounts and cool wellness apps! **Click “Apply Now”** **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**