Reception & Client Services

Greet clients and patients warmly and professionally

Answer phones, schedule appointments, and manage client communications

Check clients in and out, process payments, and handle invoices

Maintain accurate client and patient records in the practice management system

Communicate medical instructions, estimates, and discharge information clearly

Maintain a clean, organized, and welcoming lobby and front desk area

Veterinary Technician Support

Assist veterinarians and technicians with patient restraint and handling

Obtain patient histories and assist with triage when appropriate

Perform basic technical skills as trained (e.g., nail trims, blood draws, vaccine preparation, lab work, radiographs, catheter placement, anesthesia monitoring — based on training and certification level)

Assist with exam rooms, treatments, and surgical prep/cleanup

Clean, disinfect, and restock exam rooms, treatment areas, and equipment

Monitor hospitalized patients and report changes to the medical team

Cross-Training Expectations

Will rotate between front desk and technical duties based on clinic needs

Must be willing to step into either role to support patient care and clinic flow

Maintain competency in both receptionist and technician responsibilities

Skills & Qualifications

Previous veterinary clinic experience preferred (reception or technician)

Strong communication and customer service skills

Ability to multitask in a fast-paced environment

Compassionate, calm, and professional demeanor

Basic computer skills and familiarity with veterinary software preferred

Ability to work collaboratively with all team members

Physical Requirements

Ability to stand for extended periods

Ability to lift and restrain animals (with assistance when needed)

Ability to work around animals, chemicals, and medical equipment

Work Environment

Fast-paced veterinary clinic with exposure to animals, medical procedures, and emotionally charged situations

Requires flexibility in scheduling, including occasional weekends or extended hours as needed

Core Values

 

Commitment to patient care and client education

Accountability, teamwork, and professionalism

Willingness to learn and grow within the clinic