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SUMMARY OF JOB PURPOSE AND FUNCTION

The Veterinary Assistant supports the veterinarians and licensed veterinary technicians (LVTs) in ensuring that quality veterinary care is delivered to all pets, is an advocate for pets, assists with the education of clients on pet health (as directed by the veterinarian) and helps to ensure a safe and effective hospital environment.

ESSENTIAL RESPONSIBILITIES AND TASKS

 Live and exemplify the Five Principles of Mars, Inc. within self and team.

 Act as the extra eyes, ears and hands for the veterinarian and LVT, ensuring the best quality pet care while maximizing the veterinarian's and LVT’s productivity.

 Communicate with veterinarian, LVTs and all other associates to maintain the flow of patients.

 Feed, provide water and change bedding for all in-hospital patients.

 Walk or exercise patients when required.

 Clean and disinfect kennels, exam rooms, treatment areas, surgery suite, radiology, wards, laboratory areas, etc.

 Clean and sterilize all laboratory and surgical/dental equipment.

 Provide routine post-operative care, which does not require understanding of veterinary science or rendering of professional service, under the supervision of veterinarian or LVT (i.e., repositioning a pet in the kennel, adding a blanket, cleaning up any bodily fluids).

 Administer ORAL or TOPICAL medications as directed by veterinarian or LVT.

 Preparation of in-house fecal samples.

 Spin down urine, putting together and preparing a differential slide.

 Set up ear slides or skin scrapings that have been collected by veterinarian or LVT.

 Restrain pets for physical exams, sample collection, medical grooming, catheterization and cleaning.

 Provide grooming needs for healthy pets (external anal gland expression, pedicures, clean healthy ear canals, clip matted fur, remove ticks, and clean rectal area).

 Obtain pet’s rectal temperature, manual pulse (not using stethoscope) and respiratory rate.

 Discuss Optimum Wellness Plans with clients.

 Record veterinarian’s notes in PetWare.

 Support Client Service Coordinators (CSCs) by answering phones and making outgoing client calls.  Provide client education.

 Assist with emergency care, as directed by veterinarian.

 Mentor other PetCare Assistant, CSC and Veterinary Assistant paraprofessionals in the hospital.

 Other job duties as assigned that are allowable under the relevant state’s veterinary practice act.

THE FIVE PRINCIPLES

 Quality - The consumer is our boss, quality is our work and value for money is our goal.

 Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

 Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.

 Efficiency - We use resources to the full, waste nothing and do only what we can do best.

 Freedom - We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS COMPETENCIES

 Action Oriented

 Customer Focus

 Listening

 Peer Relationships

 Personal Learning Functional  Effective communication

 Drive for results

 Functional Skills

 Priority Setting

CAPABILITIES AND EXPERIENCE (CAN DO)

 Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

 Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

 Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

 Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

 Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

 Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

 Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

 Computer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel.

ATTITUDES (WILL DO)

 Initiative – shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

 Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospital, working solely within the limits of the relevant state’s practice act. Exhibits honesty, discretion, and sound judgment.

 Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

 Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.

 Independence – Able and willing to perform tasks and duties without supervision as appropriate.

 Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

 Ability to work at a computer for long periods of time.

 Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

 Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings

.  Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

 The noise level in the work environment is moderately high.

 Requires sufficient ambulatory skills in order to perform duties while at hospital.

 Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

 Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

 Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred.

 Must be able to perform all required skills of NAVTA approved veterinary assistant programs at a level in which to aid in the efficiency of the practice.

 Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.  One year related experience required with customer service preferred.

The pay range for this role is

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.  

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits:  

Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. 

Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* 

Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.  

Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* 

Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* 

Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. 

Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection. 

Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. 

Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. 

Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. 

Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* 

Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* 

Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. 

Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. 

Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* 

Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* 

Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* 

Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* 

Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* 

Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.* 

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).