Verint Workforce Management Analyst
Insight Global
Responsible for providing technical and analytical support to several large contact center sites.
Utilize unified Workforce Optimization functionality to address a broad range of contact center functions.
Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team.
Improve Workforce Optimization processes by mapping and analyzing them in near real-time to identify variances, bottlenecks and opportunities to streamline steps.
Responsible for all activities associated with Workforce Management resource and schedule calculation, monitoring and evaluation.
Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.
Provide Contact Center application support and assistance.
Provide CCaaS application administration support.
Identify research process improvements or develop new processes as needed
All other duties as assigned or directed.
The pay range for this position is $40/hr - $55/hr
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Utilize unified Workforce Optimization functionality to address a broad range of contact center functions.
Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team.
Improve Workforce Optimization processes by mapping and analyzing them in near real-time to identify variances, bottlenecks and opportunities to streamline steps.
Responsible for all activities associated with Workforce Management resource and schedule calculation, monitoring and evaluation.
Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.
Provide Contact Center application support and assistance.
Provide CCaaS application administration support.
Identify research process improvements or develop new processes as needed
All other duties as assigned or directed.
The pay range for this position is $40/hr - $55/hr
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
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