Job Description Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your Why with us and take your place in our Leidos Family!!  Responsible for providing technical and analytical support to several large contact center sites.  Utilize unified Workforce Optimization functionality to address a broad range of contact center functions.  Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team.  Improve Workforce Optimization processes by mapping and analyzing them in near real-time to identify variances, bottlenecks and opportunities to streamline steps.  Responsible for all activities associated with Workforce Management resource and schedule calculation, monitoring and evaluation.  Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.  Provide Contact Center application support and assistance.  Provide CCaaS application administration support.  Identify research process improvements or develop new processes as needed  All other duties as assigned or directed. The pay range for this position is $80/hr - $86/hr We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5 years of experience supporting Call Center platforms.  3 years of experience as a Call Center Systems Administrator.  Must be able to obtain and maintain a Public Trust. Contract requirement.  Experience in scripting, supporting and implementing Call Center functions and services.  Experience with supporting Call Center Applications such as AWS Connect or Genesys.  Experience in workforce management tools including Verint Open CCaaS Platform. Experience in developing Customer Service and Support initiatives.  Strong organizational and project management skills: ability to work under tight deadlines and produce high quality deliverables.  Demonstrated excellence in research and writing ability.  Strong written and verbal communication, analytical and presentation skills; ability to engage clients and respond effectively to questions.  Self-starter, highly motivated individual who adapts to a dynamic work environment.  Strong attention to detail with an ability to operate effectively across multiple priorities.  Prior Federal government experience. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.