The Global Real Estate and Facilities (GREF) organization is seeking an experienced and strategic leader to manage and optimize our comprehensive Vendor Performance Program. This critical role will drive excellence in vendor management through data-driven performance measurement, analytics, and relationship management across GREF's global vendor portfolio. The program encompasses key performance indicators (KPIs), business reviews, rebates/penalties/incentives, and vendor satisfaction measurement to ensure world-class service delivery.

Key job responsibilities
- Lead and evolve GREF's Vendor Performance Program strategy, ensuring alignment with organizational objectives and customer obsession principles
- Oversee the development, implementation and monitoring of vendor KPIs, working closely with business partners to define meaningful metrics that drive desired outcomes
- Manage quarterly/annual business review processes, ensuring data-driven evaluation of vendor performance and identification of improvement opportunities
- Drive the rebates, penalties and incentives (RP&I) workstream, including contract compliance, collection processes, and financial impact tracking
- Own the vendor satisfaction survey program, analyzing feedback data to generate actionable insights for service enhancement
- Develop and maintain standard operating procedures, toolkits, and best practices for vendor performance management
- Partner with GREF Contracts, Finance, and business stakeholders to ensure contract terms support performance requirements
- Build and maintain strong relationships with key vendors and internal partners to drive continuous improvement
- Lead change management and communication strategies for program updates and enhancements