JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Vendor Manager (Remote position)

We are seeking a highly skilled and experienced Vendor Manager to join our Center of Excellence (COE). The Vendor Manager is responsible for managing vendor relationships and performance in Integrated Facility Management (IFM) services, including GMR, Lighting and Signage and General Repair & Maintenance. This role involves collaborating with internal teams, managing contracts and KPIs, and implementing processes to ensure smooth service delivery that meets both JLL and client expectations.

Duties and Responsibilities:

Manage 3rd party vendors to drive high-level service output by reviewing and analyzing KPIs and SLAs defined in the scope of work (SOW)Follow Vendor Management COE guidelines and properly track all documentation between the company and vendorsAdoption and daily work management in our workorder technology system (Corrigo) and CMMSResolve vendor escalations quickly and efficiently, implementing action plans where necessary to improve performanceCollaborate with FM, Business Intelligence, Supply Chain and Procurement and other Center of Excellence teams to support platform, region, account, and client goalsContribute to the development and implementation of new tools to enhance service deliveryActively participate in continuous improvement initiatives and process re-engineeringUnderstand operations for all IFM Vendors under VM COE managementEnsure proper reporting tools are in place to effectively manage vendor performanceLeverage data from various systems to develop scorecards integrating reports from surveys, operations data, and other data sourcesMonitor vendor contract terms and conditions adherence, as well as invoice complianceContribute to vendor performance assessments via Scorecards, Business Intelligence, QBRs, and Performance Improvement Action PlansExecute day-to-day routines with excellence and prioritize delivering a positive customer experienceManage special projects as requested

Skills:

Experience collaborating with multiple functions to achieve resultsExcellent communication and active listening abilitiesPresentation skills and professional communication-style both written and verbalStrong analytical skills for structured problem-solving and root cause analysisFinancial AcumenAbility to build repeatable processes that surpass customer expectationsTrack record of building collaborative relationshipsStrong alignment with ethical standards and dedication to excellencePerseverance, resourcefulness, adaptability, and a forward-looking approach

Qualifications:

Bachelor's degree or equivalent work experience (preferred)2+ years of experience in vendor managementExcellent analytical, organizational, and communication skillsProficient with Microsoft Office, PowerPoint, ExcelAbility to work independentlyStrong interpersonal skillsComputer proficiency in CMMSKnowledge of service contracts and compliance issues in a financial services environment is preferredExperience developing scope of work (SOW), KPI, and SLA documents is preferredExperience balancing competing priorities including client satisfaction, regulatory requirements, and business process enhancements

Estimated total compensation for this position:

92,000.00 – 105,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Charlotte, NC, Dallas, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.