Amazon After Market Services is seeking a Vendor Manager to be a key member of the Customer Repair team and take part in delivering our "go big" plan to rapidly expand repair availability and improve customer experience.

The successful candidate will build and maintain strong relationships with internal business partners across the EU Retail organization, as well external brand and repair partners. This role will deliver the expansion of repair availability by being the subject matter expert for repair directly in discussions with brand partners, and by supporting those discussions at scale across Retail account management teams. The ideal candidate will be analytical and creative, seeking out new approaches to interacting with a broad range of partners, and leading both through direct ownership as well as through influence. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.



Key job responsibilities
• Build trust quickly with external partners.
• Become an expert on repair processes, benefits, and priorities.
• Own the successful end-to-end completion of partner discussions to enable repair, and subsequent onboarding of repair partners.
• Identify and execute on opportunities for improving materials and mechanisms that drive repair expansion and repair customer experience at scale.
• Lead and participate in strategic projects, including data analysis, process improvements, new tech product launches, and geographic expansion.
• Innovate on behalf of the business and develop best practices
• Report on KPIs and projects to senior leadership, and manage escalations