**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Experience:** Minimum 5+ years of experience in VC-AV solutions, network infrastructure, and IT service management. **Knowledge, Skills, and Abilities:** + Expert understanding of audio/video signal flow, gain staging, codecs, and AV integration. + Strong knowledge of ITIL framework and service delivery processes. + Proficient in advanced fault diagnosis, root cause analysis, and resolution. + Experience in managing escalations and coordinating with OEMs and vendors. + Hands-on experience with Cisco AV/WebEx, Zoom, MS Teams, and other conferencing platforms. + Ability to design and implement AV solutions for complex environments. + Strong documentation and reporting skills. + Excellent communication and stakeholder management abilities. + Ability to mentor and guide L1/L2 engineers. + Strong project coordination and change management capabilities. + Ability to work under pressure and manage multiple priorities. **Key Responsibilities:** + Lead installation, configuration, and optimization of AV/VC systems. + Provide L3-level support for live events, video conferences, and studio setups. + Perform root cause analysis and drive permanent fixes for recurring issues. + Collaborate with internal teams and clients to design AV solutions. + Manage vendor coordination for hardware/software upgrades and issue resolution. + Maintain detailed documentation of AV infrastructure, incidents, and changes. + Ensure compliance with security and operational standards. + Stay updated with emerging AV technologies and recommend improvements. + In-depth knowledge of AV signal routing and switching technologies. + Experience with AV-over-IP systems and protocols. + Familiarity with DSP programming and audio calibration tools. + Ability to troubleshoot video conferencing issues across various platforms. + Experience with AV control systems like Crestron, Extron, or AMX. **Qualification: BE/B. TECH** **Desired Experience:** - Hands-on experience with enterprise-grade VC/AV systems. - Minimum 5 years of relevant experience in L3 support roles. - Strong exposure to Cisco WebEx, AV-over-IP, and integrated AV control systems. - Willingness to support outside general shift hours as per business needs. **Workplace type** **:** On-site Working **About NTT DATA** NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com) .