Are you eager to work at a dynamic digital bank creating seamless customer experiences? Join JPMorgan Chase & Co. in Berlin as a UX Writer to shape the Chase Germany app and customer communications.  

We're seeking a proactive communicator and UX thinker familiar with German banking to craft empowering content. You will be a part of our Design and Customer Experience team, reporting to the VP UX writer, onsite in Berlin. 

Job responsibilities  

Craft effective, meaningful copy to shape customer journeys focusing on tone, accessibility and meaning for different audiences 

Present and communicate work and recommendations to partners, content and design leadership, and stakeholders across the business 

Work with other UX writers by giving and receiving feedback, and sharing best practices to help elevate our work and maintain consistency across experiences 

Work closely with designers, product managers, researchers, localisation specialists and engineers to shape end-to-end customer experiences 

Understand, consider and balance business goals and requirements, regulatory requirements, and tech constraints with good customer outcomes 

Manage multiple projects and deadlines 

Learn, understand and work with content team processes 

Contribute to writing guidelines to maintain consistency 

Collaborate with and manage multiple stakeholders more widely across the business including marketing, legal, compliance, privacy, risk and customer servicing teams 

Join UX research sessions and use learnings to inform our content experience 

Required qualifications, capabilities, and skills 

You’re fluent in English and skilled writer 

You have experience crafting UX product copy and you know when to be consistent and when to deviate (for a better experience) in an app flow, buttons, help messages and push notifications 

You have a portfolio with examples of UX writing projects you’ve worked on 

You’re highly curious, value user research, and using insights to adapt and improve work 

You're comfortable working with localisation teams to maintain meaning and a unified voice across different languages 

You’re comfortable learning about new, unfamiliar topics, and asking the right questions to build your understanding 

You're comfortable working onsite at our Berlin office, 5 days a week 

Preferred qualifications, capabilities and skills  

You have a Bachelor’s degree in Communications, English, Journalism, Creative Writing, Human Centred Design or something similar 

You have experience with Jira and Confluence (or similar software) 

You have experience in banking, FinTech, or financial services 

You have some German language skills, and can contribute to discussions about German language choices 

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