Position Title: UX Researcher & Design Strategist Provide locations/flexible work by preference: Majority of team are in and around Pittsburgh Ability to work remote: remote Days of the week: Monday through Friday Working Hours (Flexible): 8-5 EST (9 am or 10 am EST daily stand ups EST) Length of Assignment: potential through 2026 Function of the group: Research, UX design/ UI Design, and strategy Current initiatives/project(s) that this resource will be impacting: Experience Design for C&IB, supports the digital design strategy and delivery for Pinnacle platform, web and mobile presence. (90% of time) Research strategy and design for other C&IB areas, more short term support/projects Roles and Responsibilities: UX Researcher to lead and facilitate UX research and workshop activities with internal product teams, and to lead and execute user research with clients. Key Responsibilities: + Collaborate with cross-functional teams to identify and prioritize research needs across the product roadmap. + Design and conduct mixed-methods user research (e.g., interviews, usability testing, surveys, ethnographic studies). + Develop research plans, screeners, discussion guides, and data collection instruments. + Synthesize and present findings in a compelling, actionable way to stakeholders at various levels. + Translate insights into clear recommendations that influence product direction and design decisions. + Work closely with product and design partners to align research activities with business and user goals. + Champion user-centered thinking throughout the organization. + Maintain and evolve our research practices, tools, and participant management processes. Technical Skills: + Mural/ Fig jam + Figma + Jira + Microsoft office suite + User zoom/ Survey Monkey Flex Skills: + Similar experience with story boarding in different tools + Confluence or other tools Soft Skills: + Understanding interaction design principles + Responsive patterns + Ability to work cross functional (product tech and design) + Communication and story telling skills + Consistent and organized, detail oriented + Operate and contribute to a governance program UX Researcher to lead and facilitate UX research and workshop activities with internal product teams, and to lead and execute user research with clients. Skills: + Figma + JIRA + Microsoft Office Suite + Mural/ Fig jam Share your resume with ariz.khan@systemone.com. Also connect me at LinkedIn : (16) Ariz J. Khan | LinkedIn (https://www.linkedin.com/in/ariz-j-khan-17401599/) Ref: #404-IT Pittsburgh System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.