Job Description - A telecom customer is seeking a UX Researcher to join their team. - Lead end-to-end UX research across multiple methodologies, with a strong emphasis on qualitative research (contextual inquiry, ethnography, workflow analysis, interviews, usability testing, etc.). - Analyze and incorporate quantitative data to reinforce qualitative insights and produce well-rounded, meaningful conclusions. - Conduct observational research, workflow analysis, interviews, usability and iteration testing, and one‑on‑one sessions with the dedicated teams - Synthesize findings into clear, compelling narratives that educate stakeholders on the importance of the research process, research rigor, and user-centered decision-making. - Collaborate with a diverse team of researchers, designers, developers, product managers, business analysts, and operations partners. - Manage relationships with stakeholders at multiple levels, setting expectations, guiding discussions, and advocating for user needs. - Support research strategy and execution for the Advanced Wi‑Fi project, helping shape the future of the company’s Wi‑Fi experience. - Can pay $55-60/h We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 4–8+ years of UX research experience (or equivalent). - Expertise in qualitative methods, with the ability to interpret and integrate quantitative data. - Experience with workflow- or systems-based research. - Strong communication, facilitation, and stakeholder management skills. - Background in consulting or a similar environment is highly preferred. - Experienced with a wide range of research methodologies—both generative and evaluative—and comfortable choosing the right method for the right question. - Confident in managing stakeholders, guiding conversations, and explaining the why behind research, not just the what. - Someone who ideally comes from a consulting, agency, or client-facing research background, with experience influencing decision-makers. - Telecom, Wi‑Fi, or technical product experience is a plus.