Job Description Insight global is hiring for a Qualitative User Researcher for a large telecommunications client local to Stamford, CT. This user researcher focuses on understanding the behaviors, needs, and motivations of users through various research method. They will need to understand customer issues and the customer journey. On a daily basis they will gather qualitative data from interviews, focus groups, and observations to identify patterns and insights. They have detailed conversations with users to explore their experiences, thoughts, and feelings, as well as visualize the user's experience over time to highlight pain points and opportunities for improvement. This is a contract to hire position with a pay rate of $60-$65hr. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements · 7+ years of experience working a qualitative user researcher.  · Experience with qualitative Data Analysis Software: Tools like NVivo or ATLAS.ti for coding and analyzing qualitative data.  · Excellent communication: comfortable speaking with customers  · Experience conducting Interviews and Surveys:   ○ gathering qualitative and quantitative data by talking directly to users or sending out surveys  · Proficient with developing user research plans, user testing, journey mapping and conducting findings  · Storytelling ability- via presentations and creating videos Bachelor's degree • Background in UX/UI  • Experience with quantitative data or data analysis Experience working with Figma