This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to shape the future of digital customer engagement? Join Spectrum’s Digital Service and Customer Experience team, where you’ll champion innovative solutions and deliver seamless self-service across every touch point. As a Customer Experience Design Strategy Analyst, you’ll contribute to CX Design efforts across products, services, and digital touchpoints, translating business requirements, customer insights, and newly combined capabilities into seamless end‑to‑end journeys.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

How You’ll Make an Impact

Support efforts to identify, simplify and improve the customer journey across all touch pointsEducate internal and external partners about Spectrum’s Digital Service and Customer Experience strategyAudit and analyze current experiences to surface pain points, gaps, and redundancies, then create clear design interventions to improve usability and satisfaction.Serve as a strong voice for the customer in projects, balancing empathy with business and operational priorities.Assist with synthesizing business requirements, customer research, data, and insights into actionable experience strategies, concepts, and design solutions.Design within complex ecosystems, balancing customer needs, operational realities, and technical constraints to create scalable, future ready solutions.Produce journey maps, service blueprints, wireframes, interaction models, prototypes, and visual designs that clearly communicate intent and direction.Help maintain design systems, patterns, and guidelines to ensure consistency, efficiency, and quality across touchpoints.Participate in usability testing and feedback loops, using insights to refine and continuously improve designsIndependently manage recurring processes and day-to-day tasks for small to mid-size projects

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree or related field or equivalent experience

Experience

3+ years business analysis experience3+ years telecommunications or technology/software product experience

Skills

Passion for customer-centric solutions and delivering exceptional customer experiencesAbility to apply business objectives to functional areasStrong written and verbal communication skillsRapid identification of business problems and opportunitiesCapacity to define key performance indicators and metricsDecision-making and problem-solving skills under pressureEffective prioritization and management of multiple projectsInitiative and sound judgment in accomplishing dutiesProficient use of personal computer and software applications such as Word, Excel, VisioAbility to partner with internal and external stakeholders including vendorsKnowledge of process and project management

Preferred Qualifications

Education

Bachelor’s degree in one of: Fine Arts, Cognitive Science/Psychology, Sociology, Business Administration, Interaction Design or equivalent experience- 3+ years

Experience

3+ years Product management, CX/UX Design, or CX/UX Strategy

Skills

Ability to use Figma to create experience maps, prototypes, user flows, and proofs of conceptAbility to design across complex ecosystems, thinking holistically about how products, services, channels, people, and processes work together.Ability to create intuitive interaction models, wireframes, prototypes, and polished visual designs that balance usability, accessibility, and brand.Comfort designing for future states, ambiguity, and change—balancing immediate delivery with long term CX vision and scalability.Familiarity with creating, applying, and scaling design systems, reusable components, and experience standards across touchpoints.
CSU310 2026-74380 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Customer Operations Zip Code: 06902

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.