About the team: This position is with the Service Experience Design team within the larger family of the award winning Philips Design community. We shape end-to-end experiences across the customer lifecycle for our healthcare partners -to seamlessly weave the needs of both the front-line staff and behind-the-scenes roles. We are a multi-disciplinary design team combining UX, Service design, and User research to understand the systemic picture, user's journeys, uncover friction, and co-create solutions that can scale across platforms. Our goal is to design with clarity, purpose, and impact— making complex services feel seamless and human.

Job Responsibilities: To succeed in this role, you’ll need to go beyond UI or visual design, navigate ambiguity with confidence, with the ability to do solutioning/ solving for workflow design. We’re looking for someone with curiosity, craft, agility, and a strong sense of collaboration. You care deeply about users, obsess over the details to ensure thoughtful execution, and take ownership to make things happen!

Customer Focus: Conducting and synthesizing qualitative and quantitative research, supported by low-fidelity prototypes or design concepts. 

Design Acumen: Create appealing and safe UX designs that help users to achieve their goals in the most intuitive and elegant manner, based on daily routines and workflows.

Create Business Impact: Collaborate with key functions and stakeholders such as: marketing, domain experts, usability experts, and engineering, to create desired UX design solutions.

Best practises and improvement: Good understanding of industry standards and best practices, technology and  development processes, and support improving design system.

Team development: Team player and support in increasing knowledge base of UX community.

Team Up beyond Design: Establish strong cross-functional relationships, participate in collaborative problem-solving, and communicate effectively with project stakeholders

Minimum required Education & Experience
Bachelor's Degree in (UX) Design, Interaction Design, Visual Design with 2-4 years of demonstrable experience in the industry as a UX designer to be comfortable with industry activities and deliverables.

Background in Computer Science Engineering or Vocational Education in UX Design or equivalent: min 4 years of demonstrable experience in the industry as a UX designer to be comfortable with industry activities and deliverables.

Hard Skills:

Qualitative and quantitative gathering, analyzing, and understanding user needs formative and evaluative

Defining UX requirements (incl. UX metrics)

Writing use cases & scenarios

Creating competitor or comparative benchmarks, e.g. mood board or opportunity maps

Defining interaction architecture or maps, e.g. site map

Defining UX flows (work/task flows) and UX concepts (wireframes)

Creating experiential prototypes 

Creating UX/UI design specifications

Using visual transitions and motion in UX

Visual communication, such as Layout, Color, Typography, Icons, Images

Soft Skills:

Curiosity, asking insightful questions, active listening, and engaging more deeply with problems (incl. empathy and self-learning).

Ability to deal with ambiguity and translating high complexity into experiential design statements

Effective communication such as explaining thinking behind designs (incl. storytelling)

Collaboration and incorporating ideas of other functions such as developers, clients, and team members (incl. design-thinking)

Domain expertise:

Using and extending our design system (DLS)

Software platforms and modularization 

Web and native UI technology 

Comparative and competitive analysis 

Tools & Processes:

UX design and prototyping tools e.g. Figma 

Accessibility guidelines e.g. W3C 

Bonus: good understanding of UI technologies e.g. HTML-5 

How we work together
We believe that we are better together than apart. This is our office-based teams, which means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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