Location:

124 East 14th Street, Suite 1100 - New York, New York 10003

About the Role 

As a UX Writer, you will be a key contributor within the Client Experience Design group of the Experience & Design team, responsible for crafting clear, intuitive, and engaging copy that guides KeyBank's consumers through our digital banking experiences. 
 

You will collaborate with product designers, researchers, and engineers to create microcopy, content strategies, and user flows that make complex financial services accessible and approachable for everyday users. Your words will shape how millions of consumers interact with their money, from checking balances to applying for loans. 

 
You will champion user-centered content design, ensure consistency across all consumer touchpoints, and translate research insights into meaningful copy that reflects our commitment to making banking simple, human, and helpful. 

 
This role requires a skilled communicator who can distill complex financial concepts into clear language, collaborate effectively with cross-functional teams, and balance user needs with business objectives and regulatory requirements. 
 

Key Responsibilities 

CONTENT STRATEGY & DESIGN 

Create clear, concise, and actionable microcopy for digital banking interfaces, including buttons, error messages, form fields, and instructional text 

Develop content strategies and information architecture that guide users through complex financial tasks and workflows 

Partner with product designers to ensure copy and design work together seamlessly to create intuitive user experiences 

Translate technical and financial terminology into language that everyday consumers can understand and act upon 

 

RESEARCH & VALIDATION 

Conduct content audits to identify opportunities for improvement and ensure consistency across products 

Partner with UX researchers to test and validate copy through A/B testing, usability studies, and user feedback sessions 

Incorporate qualitative and quantitative data into copy recommendations and iterations 

Analyze user behavior metrics to understand how copy impacts task completion and user satisfaction 

 

COLLABORATION & INFLUENCE 

Work closely with product managers, designers, and engineers throughout the Agile development process 

Collaborate with legal and compliance teams to ensure all copy meets regulatory requirements while remaining user-friendly 

Partner with marketing and brand teams to maintain voice consistency across consumer touchpoints 

Participate in design sprints, workshops, and ideation sessions to solve user problems through content 

 

STANDARDS & GOVERNANCE 

Contribute to and maintain KeyBank's UX writing style guide and content design principles 

Ensure all consumer-facing copy adheres to accessibility standards and inclusive language guidelines 

Document content patterns and reusable copy components for the Key Design System 

Champion best practices in content design across the organization 

 

Qualifications 

3+ years of experience in UX writing, content design, or related field 

Portfolio demonstrating clear, user-centered writing for digital products, with emphasis on simplifying complex information 

Strong understanding of user experience principles and human-centered design methodologies 

Experience writing for responsive web and mobile interfaces 

Proven ability to collaborate with cross-functional teams in an Agile environment 

Proficiency in Figma and other design collaboration tools 

Experience with content management systems and documentation tools (Confluence, Jira) 

Exceptional attention to detail and ability to maintain consistency across multiple projects 

Bachelor's degree in English, Communications, Journalism, HCI, or related field (or equivalent experience) 

 

Preferred Qualifications 

Experience in financial services or other highly regulated industries 

Familiarity with accessibility standards (WCAG) and inclusive design principles 

Understanding of SEO principles and their application to UX content 

Experience with localization and writing for diverse audiences 

Knowledge of content testing methodologies and analytics tools 

Understanding of front-end development concepts (HTML/CSS) 

Experience contributing to or maintaining design systems 

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $85,000 - $95,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 10/24/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.