Greetings!

Our client Navy Federal Credit Union is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.

Our client is seeking an UX Content Conversation Designer-15814-Remote. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

Please review the below details for clarity on the position description.

Description:

Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.Write conversational content that aligns with our brand voice and user needs.Work closely with product managers, engineers, and researchers to define and implement conversation strategies.Use data, user research, and testing to iterate and improve conversations over time.Define intents, utterances, and response logic for AI/NLU systems.Help establish and maintain conversation design guidelines and best practices.Advocate for the user and promote accessibility and inclusivity in language.

Qualifications

2+ years of experience in conversation design.Strong portfolio of conversational work (chat, voice, or multimodal).Excellent writing and editing skills with an ear for natural-sounding language.Understanding of design thinking, user experience principles, and accessibility standards.Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).Comfort with ambiguity and a collaborative spirit

A Contractor - UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services

Experience in designing and developing conversational flows for chatbots, voice assistants, and other AI-powered interfacesProficiency in usability testing and user researchStrong portfolio demonstrating conversational UI/UX projectsFamiliarity with conversation design tools "