TouchPoint + We are hiring immediately for full time **UTILITY SUPPORT SERVICES LEAD** positions. + **Address** : Touchpoint Support Services - 810 St. Vincent's Drive, Birmingham, AL 35205 _Note: online applications accepted_ _only_ _._ + **Schedule** : Full time schedule. Monday - Friday, 6:00 am - 2:30 pm. Must be able to work every other weekend. More details upon interview. + **Requirement** : Supervisor experience required + **Perks:** Willing to train! Free parking! Slip-resistant shoes at no charge! + **Pay Range:** $17.00 per hour to $19.00 per hour. If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable. We asked some of our associates why they love working for Touchpoint. Click here (https://vimeo.com/329375204) to see what they said! **Job Summary** **Summary:** Assist shift supervisors and department directors in the day to day function of the department. Maintain high level of quality in all aspects of the department's duties, by training, supporting supervising and interacting with department team members. Ensure that all schedules are assigned and completed daily. Set a positive example for department through professional interactions with team members, customers, patient and families. Perform other duties as assigned by supervisor or director. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with. **Essential Duties and Responsibilities:** + Delivers quality customer service to customers by providing one on one attention to the detail. + Provide assignments and assistance to team members. + Demonstrate proper use of personal protective equipment in all aspects of job performance. + Relieve shift supervisor in times of absence. + Adjust or cover schedules as needed during times of short staffing. + Ensure that team member maintain set standards by conducting quality assurance surveys. + Monitor and report any equipment issues or shortages. + Conduct customer and patient surveys. + Any other duties as assigned by supervisor or director. + Interact with patients/customers in an appropriate manner in relation to age based competencies. + Performs other duties as assigned. **Associates at Touchpoint are offered many fantastic benefits.** Both full-time and part-time positions offer the following benefits to associates: + Retirement Plan + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program In addition, full-time positions also offer the following benefits to associates: + Medical + Dental + Vision + Life Insurance/AD + Disability Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) _Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws._ _For positions in Washington State, Maryland, or to be performed Remotely,_ click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Touchpoint.pdf) _or copy/paste the link below for paid time off benefits information._ https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Touchpoint.pdf **About Compass Group: Achieving leadership in the foodservice industry** Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Touchpoint maintains a drug-free workplace.