Description & Requirements Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Assist clients with inquiries in a compassionate, timely, and professional manner Facilitate the approval of caregiver time shift information for timely payment and billing Meet customer service objectives to ensure positive business growth and development Promote cohesiveness in the office environment Support day-to-day operations and client advocacy

JOB DUTIES

Effective written and verbal communication Comply with applicable legal requirements, standards, policies, and procedures Demonstrate dependability Demonstrate effective problem solving and decision-making skills Exhibit computer efficiency Maintain necessary skills and knowledge to coordinate work flow Participate in professional development and training activities Prioritize and multitask effectively Provide excellent customer service to internal and external clients Complete UTEX queues within the established deadlines Complete CRM tasks within the established deadlines Bilingual preferred Other duties as assigned

QUALIFICATIONS

High School Diploma or GED preferred No previous experience needed

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.