Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The MGH Institute of Health Professions is on the lookout for a dynamic User Support Specialist. In this role, you'll be at the heart of the Institute's technology operations, managing and supporting a range of tech resources like computers, printers, and classroom AV equipment. Reporting to the Director of Technology and Web Services, you'll offer hands-on technical support to students, faculty, and staff. Your day-to-day tasks will include installing and repairing equipment, setting up and operating tech resources, troubleshooting issues, and maintaining software. Are you ready to be the go-to tech expert at MGH? If so, this could be the perfect fit for you!

 

Qualifications

This individual will work Tuesday through Saturday during the academic semesters. Tuesday through Friday the work hours will be 12:00PM through 8:00PM and Saturday will be 8:30AM through 4:30PM. These hours are subject to change to support each semester’s course schedule.

PRINCIPAL DUTIES AND RESPONSIBILITIES:    

Under the direction of the Director of Technology and Web Services, assists with the installation, maintenance, repair of hardware, software, audio visual equipment and related peripherals. (35%)Serve as a resource in support of the Institute’s Help Desk requests (35%)Ensures the maintenance of all computers, printers, learning resources, software, classroom audio visual technology and lab technology and simulation resources (15%)Installs upgrades to hardware and software. (5%)Makes recommendations regarding upgrades and replacement of technology-related equipment. (5%)Attends classes and seminars to enhance knowledge of equipment and operating systems. (5%)Other duties as assigned by the Director of Technology and Web Services

EDUCATION

Associate's Degree or higher1-3 years of experienceBachelor’s degree preferred or related field

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED          

Candidates must have a solid understanding of computer hardware and software and the ability to troubleshoot computer and software problemsFamiliarity with Microsoft operating system and Apple operating system is requiredIn addition, basic knowledge of MS Office suite is requiredCandidates must have at least 1 year of experience that includes customer service and help desk supportThe successful candidate will have experience and skill in the support of Audio Visual equipment and associated software, which includes equipment setup and troubleshooting and resolution of problems.At least one year of experience in Audio Visual production and sound is a plus

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

100 First Avenue

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Rotating (United States of America)

 

Pay Range

$21.78 - $31.08/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.