**Position Summary...** **What you'll do...** Walmart+ is a membership program that brings together valuable in-store and digital benefits like no other retailer can. Walmart+ helps our members save time & money, with membership benefits like Free Store Delivery, Free Shipping with no order minimum, Paramount+ streaming, Mobile Scan & Go in-store, Early Access to Deals, Walmart+ Item Rewards, In-Home add on, Partner Exclusive Offers, and member prices on fuel. We are looking for an experienced **Senior** **Director of Membership Risk and Payments** to join the Walmart+ business team. In this role, you will be responsible for developing scalable frameworks, policies, fraud and abuse controls, and seamless operational processes—all while ensuring an excellent, frictionless membership experience. You will also be responsible for building a payments conversion and experience strategy – optimizing for our recurring subscription platform and strengthening the payments experience for members. You will collaborate with cross-functional teams across Walmart to lead initiatives that prevent and mitigate fraud, reduce losses, and optimize payment systems. Your work will focus on creating and implementing and maintianing strategies that protect our members and drive strong business outcomes fundamental to the success of Walmart+. _You'll make an impact by:_ + Managing a team of professionals who support Walmart+ Policy, Fraud & Abuse, and Payments pillars + Experience in executing cross-functional initiatives, building strong relationships with a passion for risk, operations, payments and member experiences. + Driving improvements against KPIs such as fraud reduction and payment improvements + Partnering with various Enterprise teams such as Fraud, Compliance, Customer Care, Accounting, Legal, Treasury, Operations, Technology Product and Executive leaders to align on priorities, and ensure the team is executing projects based on expectations   + Collaborating with data, insights and member experience teams to prepare robust strategies set to improve our key metrics + Participating and leading presentations to senior leaders, recommend storylines and drive content development related to Member Operations  + Developing roadmap for improving business platform, fraud, payment and policies to be implemented that align with broader Business strategic goals + Analyzing existing policies and procedures to identify gaps, inconsistencies, or conflicts. + Ensuring the enforcement of the policy is being executed in a consistent manner + Supporting the development of new initiatives + Working with cross-functional teams to implement changes and triage feedback from Business teams and customers. _You'll wow us if…._ + You are collaborative and can work across various teams to influence outcomes  + You are highly organized and process oriented  + You have experience working on membership programs and/or operations    + You're highly skilled at delivering against multiple large scale, simultaneous projects  + Self-starter looking to help solve complex open-ended business questions with relevant data + You possess a great deal of energy and have a positive attitude  + You participate in strategic planning meetings to create alignment toward your organization's strategy  + You have deep expertise in working in a cross functional environment, often in complex organizational matrixes  + You have a deep understanding of Walmart's global network capabilities  + You have a passion for leading people + You demonstrate the ability to work in gray areas, deconstruct ambiguity and a self-starter who is able navigate challenges with minimal direction + You are someone who takes end-to-end ownership to independently lead your team and cross-functional partners through strategic high visibility projects. + You have deep expertise in working in a cross functional environment, often in complex organizational matrices.  + You display an ability to operate comfortably with ambiguity and lead the team through multiple complex initiatives simultaneously. + You’ve shown an ability to build relationships and influence without authority, manage upwards and obtain executive buy-in. + You have excellent communication and interpersonal skills to collaborate and communicate at the level of detail depending on the audience, including an executive audience + You are structured in your thought process and can break down large problems and communicate them in a clear and succinct manner. + You’re someone who can execute, with strong discipline and organization skills; someone who gets things done. + You have strong analytical skills to interpret insights coming from various initiatives and have a mindset for continuous learning and improvement. + You’re stimulated by challenges and are ready to engage at Fortune 1 scale. Minimum Qualifications   + Bachelor's/Master's degree in accounting, engineering, information technology or related disciplines AND 4 years+ experience in Technology Management, Policy Development, E-commerce, OR 6 years+ experience in Operations Management or related area + Experience working in developing policies and mitigation for fraud, abuse and scam prevention, platform manipulation + Ability to travel when business needs require (<25%, often="" with="" multi="" night="" stays=""> <25%, often="" with="" multi="" night="" stays=""> Preferred Qualifications < >MBA, JD or Masters preferred 3+ years of experience in risk management, policy development AND fraud and abuse mitigation capabilities 2+ years of management experience 2+ years working in a Trust and Safety function for a technology-based company \#WalmartPlus _At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more._ At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. ‎ ‎ ‎ You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. ‎ For information about PTO, see https://one.walmart.com/notices . ‎ ‎ Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. ‎ Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. ‎ For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) . ‎ The annual salary range for this position is $130,000.00-$260,000.00 ‎ Additional compensation includes annual or quarterly performance bonuses. ‎ Additional compensation for certain positions may also include: ‎ ‎ - Stock ‎ ‎ **Minimum Qualifications...** _Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._ Minimum Qualifications Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 6 years’ experience in operations, project management, or related area OR 8 years’ experience in operations, project management, or related area. 4 years’ supervisory experience. **Preferred Qualifications...** _Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._ Leading a cross-functional team Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management Project Management - Project Management Professional - Certification **Primary Location...** 702 Sw 8Th St, Bentonville, AR 72716, United States of America Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.