Role :Leadership

Designation :Business Support Team Supervisor / Assistant Manager

Business Unit :Bill to Cash North America – (B2C) / Carrier Payables

Shift :Evening Shift (18:30– 03:30)

Location : Vikhroli

Reporting to : Manager

Type of IJP : Lateral

Process Summary 

Carrier payables team is responsible for making urgent payments to carriers to avoid cancellation of coverage. This requires a high level of coordination with NA offices, carriers and other B2C teams and crucial decisions must be made in a time sensitive environment to ensure accurate payments are processed. Carrier payables also handle reconciliation of carrier statements with WTW ledgers and work to resolve billing discrepancies. The team is also responsible for managing email boxes, addressing queries from carriers, different teams in NA and resolving them promptly. 

Principal Duties/Responsibilities

 

Process & Stakeholder Management:

Deliver/ Manage KPI's and metrics in line with the prescribed targets Prioritize and organize work according to business priorities. Develop an in depth understanding of the technical aspects of the process. Driving process improvements within team for improved efficiency, client experience or better risk controls Periodic review of process risks and ensuring adequate controls are in place. Meeting with stakeholders to discuss process related challengesand opportunities Work with relevant stakeholders for effectively resolving escalations. Leading projects / tasks E2E in coordination with onshore stakeholders

Resource Planning:

Forecasting and planning of resource requirements Manage resources efficiently through peaks and troughs in the business cycle. Ensure contingency planning is in place for critical resources

 

People Management / Development:

Setting appropriate goals & expectations for the team and conducting regular progress reviews. Work closely with individuals and groom them to their full potential. Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business. Proactive identification of performance issues. Creating action plan and coaching them to improve performance. Conduct 1-1 and team meetings in line with Operational Engagement Framework. Managing attrition and absenteeism in the team.

 

Top 5 Competencies

Focusing on Clients Working in Teams Driving Excellence Influencing Stakeholders Developing Talent

Required Qualifications, Skills, Knowledge, Experience

Qualifications:

Any Graduate / Postgraduate

 

Skills:

Excellent verbal and written communication skills. Good Interpersonal skills Good Analytical skills

 

Knowledge:

Good understanding of Accounting & Insurance Principles preferable

to be accomplished by recruiter