Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The US Learning Consultant - Leadership and Skills plays a key role in delivering a strategic leadership and skills development learning agenda by identifying root causes of performance issues, assessing if learning is the appropriate intervention, and creating impactful and relevant learning experiences. Working as a key enabler within the Enterprise Learning team, this position will be responsible for designing, implementing, and managing innovative learning programmes that align with our people priorities and promote a culture of continuous learning. This role merges consulting mindsets with delivery execution, flexing across initiatives, portfolios and priorities to meet business requirements and help strengthen workforce capabilities.

The Learning Consultant will collaborate closely with senior stakeholders, colleagues from People, Governance and Communications, including Enterprise Talent and Enterprise Learning, and external vendors to bring to life the learning strategy and to ensure that learning solutions are relevant, engaging and impactful.

There are three core role responsibilities:

Provide strategic guidance and learning expertise to client groups, supporting workforce capability needs and people priorities through fit-for-purpose learning solutions - Business consulting and solution architecting

Contribute to the design, curation and management of enterprise-wide Academies, programmes, and career development tools aligned to key skills, domains and development segments (such as Leadership, Wealth, Agile, Sales, etc.) across all business and infrastructure areas - Enterprise Academy ownership

Enable the deployment of learning initiatives, track performance and impact measures, and support continuous improvement through data-led insights - Programmatic deployment and oversight

Impact on the Business / Function

Act as a trusted consultant to stakeholders, partnering closely to diagnose root causes of performance gaps, determine whether learning is the right solution, and shape targeted learning solutions that address real business problems and capability priorities

Own the full learning lifecycle – from identifying learning needs, designing and delivering solutions, to measuring impact and driving continuous improvement

Contribute to the development and continuous improvement of enterprise learning programmes, ensuring alignment with business strategy, people priorities and future skills pipelines

Apply systems thinking to ensure learning solutions connect to broader performance outcomes, organisational goals, and our learning ecosystems

Provide specialist support for strategic business priorities (such as Sustainability, Agile, Wealth, Leadership, People Management and technology)

Operate in agile, iterative ways to test, refine and evolve solutions in line with business feedback and learner insight

Enable a connected learner experience by leveraging platforms, technology and consistent design standards

Seek to understand industry trends and regulatory changes impacting their business area presenting new people-related challenges

Customers / Stakeholders

Collaborate with Enterprise Talent, PGC, senior stakeholders, other Learning colleagues, and external bodies to shape and deliver learning solutions that address real business challenges

Build strong working relationships across stakeholder groups, offering credible advice and consultative support throughout the design and delivery process

Engage subject matter experts, internal partners and vendors to co-create learning content and experiences that address performance needs and are relevant and engaging

Partner with business/ infrastructure communications and change teams and other Learning colleagues to ensure learning experiences are well-promoted and embedded in business rhythms

Collaborate with the wider Learning and Architecture teams to ensure solutions align with related initiatives, and our Learning ecosystem

Leadership Teamwork

Contribute to a high-performing, collaborative Learning team by sharing insights, co-creating solutions and supporting collective delivery outcomes

Demonstrate flexibility and adaptability in responding to shifting team priorities, business needs, and strategic focus areas

Participate in retrospectives, planning cycles and team learning practices to continuously improve how the team operates

Support the development of others by sharing expertise, tools and templates that uplift team capability

Role model continuous learning, growth mindset and values-aligned behaviours in your day-to-day work

Operational Effectiveness Control

Support the consistent and high-quality local testing, customisation, and execution of global learning and development curricula and programmes, ensuring adherence to policy, standards and execution principles

Define outcome measures for learning delivery (including course evaluation) and impact, driving the collection of data to demonstrate execution and business value (i.e. ROI), working with CoE to address any challenges

Functional Knowledge

Deep technical subject matter expertise in learning and development, including external trends and developments

Multi-disciplinary skill set with expertise across learning design, technology, data and analytics, business consulting, change and performance enablement, content curation and knowledge management

Monitor external vendor delivery quality and manage any issues through appropriate vendor governance channels

Ensure compliance with regulatory and bank policies, monitoring audit and risk management reports and initiating corrective actions where necessary

For this role, HSBC targets a pay range between $140,000.00 and $205,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.