Introduction

Our sector Customer Support takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancement seeking to augment our team with highly motivated and committed Engineers to work closely with - and be the interface between - our customers and engineers in ASML worldwide competency centers

Upgrade Install and Relocation Engineer will be take charge to install all types of lithographic DUV/YS systems in continuously changing markets, on time and with quality exceeding customers’ expectation.
 

Job Description

Install all types of lithographic DUV/YS systems in continuously changing markets, on time and with quality exceeding customers’ expectation.

Work safely and meet customers / ASML designated safety rules and regulations at all times

Install ASML DUV/YS equipment and execute within agreed cycle time and budget

Evaluate and diagnose problems and make appropriate repairs

Acquire sufficient knowledge of new and established products and processes

Keep track of the usage of high cost tools, materials and equipment

Work with co-workers (subcontractors, agents), customer & local field support , factory install engineers

Perform administrative and coordination duties, including SO, Logbook, pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.

Provide appropriate support and assistance to less experienced ASML or local personnel as necessary

Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment. Be able to support the manager/supervisor to set technical direction for engineer.

Can work flexibly, can accept the need to work overtime, and can accept shift working (day or night) depending on business needs

Have initiative to communicate with colleagues and learn from them

Can accept manager/leader’s arrangement based on company business needs

Able to travel overseas for installation/ upgrade projects where necessary

Education

- Degree or Diploma in Electronics / Electrical Engineering/ Mechatronics / Mechanical Engineering or equivalent

Experience

- At least 3-7 years' working experience for Diploma holders (semiconductor industry preferred)

Personal skills

Analytical Thinking | Provide the information to enable effective trouble shooting

Helicopter-view | Anticipate on possible issues on the progress of the install

Quality Control | Closing the Improvement loop regarding product quality & design

Ambassador Mindset | Represent ASML at the customer’s site in a professional way

Strong Communication Skills | Handle customer matters & request in a professional way

Knowledge Sharing | Be the source for technical knowledge of new and existing products

Report Writing | Written technical reports on frequent base to various stakeholders within organization

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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