Unpaid Volunteer Community Care Representative **Dubuque Regional Humane Society** 3 Positions ID: 76539 Posted On 08/01/2025 **Job Overview** **Title:** Unpaid Volunteer Community Care Representative **Reports to:** Community Care Supervisor **Hours:** Tuesday 11:00 a.m.- 5:00 p.m. Wednesday 11:00 a.m.- 5:00 p.m Thursday 11:00 a.m.- 5:00 p.m Friday 11:00 a.m.- 5:00 p.m. **Wage:** Unpaid Volunteer Position **Summary** The Volunteer Community Care Representative will represent the Dubuque Regional Humane Society in a professional and courteous manner and provide prompt and courteous service at the Main Lobby. The Volunteer Community Care Representative must always strive for excellence and be enthusiastic and a team player. **Essential Job Functions** + Greet and provide timely, compassionate, and courteous service to the community, visitors, and volunteers as they enter Kinsey’s Campus + Answer phones, data entry into PetPoint, filing, copying, and faxing + Provide accurate information to the community and volunteers about the DRHS’ policies and procedures + Handle questions, concerns, and issues from the public in a professional manner + Assist the community and volunteers with animals for socialization + Maintain knowledge of animal inventory, shelter events, and special needs of the shelter + Perform adoptions and adoption holds + Handle adoption returns and issue gift certificates for exchange + Provide adoption counseling to ensure optimal fit and animal well-being + Receive payments for services by cash or credit card + Receive owner surrendered and stray animals and ensure timely transport of information from proper Veterinary Clinic to our shelter + Create lost and found reports + Properly clean temporary animal holding enclosures + Create cage cards for animals + Balance cash registers and count deposit cash at the end of the night + Work collaboratively with staff and volunteers to ensure a clean, pleasant, and organized work environment including all areas that the community can and cannot see + Safely transfer animals from one animal enclosure to another and ensure proper documentation + Receive and accurately record in-kind donations and store in proper locations + Ensure safety guidelines and Standard Operating Procedures are maintained + Wipe down counters and windows **Other Duties** + Thoroughly clean animal enclosures and provide animals with new blankets, food, and water + Socialize with animals as you remove them from their enclosures for cleaning, to ensure the animal is adoptable and sociable + Complete laundry and dishes for each required area of Kinsey’s Campus + Walk dogs + Perform temperament evaluations on dogs to ensure animal is safe and adoptable + Restrain dogs for vaccinations and temperament evaluations + Maintain good care of cleaning equipment + Janitorial duties including sweeping, mopping, taking out garbage, snow removal, and salting sidewalks + Pick up feces and wipe up urine in animal enclosures between cleanings + Other duties as assigned **Requirements** + Have steadfast belief in the mission, policies, and procedures of the DRHS + Able to perform essential responsibilities in a fast-paced environment + Community service skills + Cash-handling skills + Data entry and basic computer skills + Multi-tasking skills + Animal handling skills + Flexibility to work day, evening, and weekend hours + Lift up to 25 lbs + Sit and stand for long periods of time, bend, twist, and stoop Primary Contact 1705074803262 Mariah Wallace Bookkeeper & HR Administrator, Phone Phone Phone Fax hr@dbqhumane.org Email False False False **Job Details** Location Dubuque, IA Shift First Shift Job Type Employee Full/Part Part Time Company ID 42553 Job REQ # \# Positions 3 Start Date 20250801 End Date 20250901 Featured Job TH Ad TH Comments **Similar Jobs** Sales Enablement Associate McGraw Hill Manager of Partnerships | Five Flags Center & Grand River Center Front Parts Counter Associate Truck Country Structures/Sheet Metal Product Design Engineer John Deere Assistant Athletic Trainer University of Dubuque Finance Operations Manager Sedona Staffing Services Assistant General Manager - Dairy Queen Dairy Queen Financial Analyst Crescent Electric Supply Co Industrial Maintenance Mechanic Rousselot Junior Full Stack Developer (React, Next.js) Sedona Staffing Services Operations Manager | Full-Time | Five Flags Center Grand River Center Creative Strategist Honkamp, P.C. 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Our mission: the DRHS protects and promotes the well-being of all animals by fostering respect for their inherent dignity. Our vision: The DRHS envisions a community where every pet has a permanent and loving home, companion animals are spayed or neutered and all animals are treated with respect and compassion.