Job Title: Universal Customer Advisor Job Description As a Universal Customer Advisor, you will be at the forefront of managing day-to-day interactions with customers across diverse communication platforms. Your role is pivotal in supporting team leaders to ensure the brand excels in building strong relationships with customers, team members, dealership personnel, and various departments. The goal is to cultivate a team of highly skilled advisors capable of universally assisting customers with any issues related to Customer Assistance, Marketing Support, EV or Connection Center inquiries, and feedback. Responsibilities + Foster a team culture that places the luxury customer at the center of all activities while delivering operational excellence and maintaining an engaging workplace. + Handle cases timely, seeking appropriate and unique solutions for luxury customers, treating them with empathy, and taking initiative to resolve complex problems. + Provide technical troubleshooting for inbound calls regarding vehicle connectivity, Wi-Fi, Infotainment, and MyBrand Mobile App. + Assist team members in researching and resolving escalated situations, providing root cause analysis and corrective actions. + Attend weekly Quality Audits with team leaders to identify opportunities for improved performance, process compliance, and customer experience. + Interface with various levels of Call Center and leadership, executing directives as required. + Exceed expectations in team KPIs, including service level, customer satisfaction, and completed on-time activity metrics. + Perform administrative duties such as documenting contacts, following up with customers, dealers, field staff, and others as needed. + Drive continuous improvement, striving to elevate the team to a true Tier 1 Luxury customer experience that exceeds industry standards. Essential Skills + Customer service, technical support, and call center experience. + Strong communication skills, both verbal and written. + Bachelor's degree or equivalent work experience. + Proficiency in Excel, PowerPoint, and Word. + Problem-solving and troubleshooting skills. + Familiarity with Android and Apple devices. + Ability to handle multiple projects and activities within tight timelines while managing customer interactions with empathy. Additional Skills & Qualifications + 1+ years of experience in automotive customer service-related roles (preferred). + 2+ years of experience in customer service with luxury experience strongly preferred. + Knowledge of the automotive industry (preferred). + Ability to manage ambiguity and adapt in a fast-paced environment. + Consistent work history with good tenure. Job Type & Location This is a Contract position based out of Warren, MI. Pay and Benefits The pay range for this position is $20.00 - $21.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Warren,MI. Application Deadline This position is anticipated to close on Dec 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.