Universal Customer Advisor (REMOTE AFTER TRAINING, TRAINING IS HYBRID) Location: Warren, MI (Remote after training) Pay: $20.00+/hour Schedule: Flexible shifts Monday–Friday (8 AM–9 PM) and Saturday (9 AM–9 PM) About the Role We’re looking for highly professional and detail-oriented individuals to join our team as Universal Customer Advisors. In this role, you’ll provide exceptional service and support to customers of a leading luxury automotive brand. You’ll be the first point of contact for inquiries, ensuring every interaction reflects the premium experience our customers expect. Why You’ll Love This Opportunity + Work From Home after training + Career Growth opportunities within a global organization + Be part of a team that sets the standard for luxury customer care What You’ll Do + Handle customer inquiries across multiple communication channels + Provide timely, empathetic, and thorough solutions to customer concerns + Troubleshoot technical issues related to vehicle connectivity, Wi-Fi, infotainment, and mobile apps + Collaborate with team leaders and senior advisors to resolve complex cases + Document all interactions and follow up with customers, dealerships, and field staff + Participate in quality audits and continuous improvement initiatives + Strive to exceed performance metrics and deliver a world-class experience What We’re Looking For + Bachelor’s degree or equivalent work experience + Strong communication and customer service skills + Ability to problem-solve and work independently + Reliable and adaptable to a fast-paced environment + Must live within one hour of Warren, MI or be willing to commute as needed Work Environment Remote after training, with occasional onsite requirements for IT support or team meetings. Ready to Start Your Career? This is your chance to represent a legendary luxury brand and build a career with endless possibilities. Apply today and take the first step toward becoming a trusted advisor for our customers. Job Type & Location This is a Permanent position based out of Warren, MI. Pay and Benefits The pay range for this position is $20.00 - $21.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Warren,MI. Application Deadline This position is anticipated to close on Dec 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.