Job Title: Universal Customer Experience Advisor – Luxury Automotive Location: Metro Detroit / Detroit / Warren Shifts: Schedule: Need to open to work any shift Monday through Friday 8am - Midnight, and Saturdays 9am -6pm (all possibilities, but won't work 6 days per week). Shift Bids Occur every 3 months. Must be able to work Monday-Friday between the hours of 8am-12:00am EST and Saturday and Sundays 12p-9p EST (group has multiple shifts - shift swaps occur multiple times a year so candidates need to be able to work during any/all open hours). The shift is strict adherence, and has a point based attendance system. Pay Rate: $20/hour + $2/hour shift premium after 11AM + PTO + Benefits + Advancement Opportunities within a Top Fortune 100 Company (You can obtain raises while on contract) + Weekly Pay What You’ll Do: + Champion a customer-first culture that reflects the values of a premium brand. + Handle customer cases with care, creativity, and urgency—delivering tailored solutions that exceed expectations. + Provide technical support for vehicle connectivity, infotainment systems, mobile apps, and in-car Wi-Fi. + Collaborate with team leaders and tenured advisors to resolve escalated issues and share insights. + Participate in weekly quality audits to enhance performance and customer satisfaction. + Communicate effectively with internal teams, dealership personnel, and leadership to ensure seamless service delivery. + Maintain detailed documentation of customer interactions and follow-ups. + Drive continuous improvement and help elevate the luxury customer experience to new industry standards. What You Bring: + 2+ years of customer service experience, preferably in a luxury or high-touch environment. + Technical proficiency and troubleshooting skills, especially with Android and Apple devices. + Strong communication skills—both written and verbal—with excellent reading comprehension. + Ability to navigate ambiguity, multitask, and manage time effectively in a fast-paced setting. + Familiarity with Microsoft Office tools (Excel, PowerPoint, Word). + Automotive industry experience is a plus, but not required. Why Join Us? + Be part of a team that’s redefining luxury customer care. + Work in a vibrant, engaging environment that values innovation and empathy. + Enjoy opportunities for growth, development, and making a real impact. Are you passionate about delivering exceptional customer experiences in the luxury automotive space? Join a dynamic team where innovation, empathy, and excellence drive every interaction. We’re seeking Universal Customer Experience Advisors to support our luxury vehicle customers across multiple communication platforms. This role is ideal for individuals who thrive in fast-paced environments, enjoy solving complex problems, and are committed to creating memorable customer journeys. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Warren,MI. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.