Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Unit SecretaryThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsWe are a small community hospital where your voice is heard We believe in sharing ideas and working with staff to create innovative ideas to improve employee engagement and patient carePOSITION SUMMARYPerforms a variety of clerical support and other duties to assist the nursing staff in carrying out daily patient care activities Prepares and maintains patient medical records Transcribes and expedites physician orders Functions as a receptionist Creates a caring and compassionate environment through Core Values of Teamwork Respect and Communication Contributes to a safe structured and therapeutic milieu Reports to the Clinical CoordinatorCOMPETENCIESBasic computer skills are desirableMust be able to read and communicate effectively in EnglishMust be capable of taking swift and efficient action including patient restraint when responding to patient emergency codesESSENTIAL DUTIES and RESPONSIBILITIESDisclaimer Job descriptions are not intended nor should they be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with the job They are intended to be accurate reflections of the principal duties and responsibilities of this position These responsibilities and competencies listed below may change from time to timeJob Specific CompetencyMeets greets and directs all patients families visitors and health care team members Provides accurate and appropriate information Displays and promotes sensitivity to the confidentiality needs of the psychiatric inpatient as evidenced by supervisor observationPrepares medical records for new admissions and discharged patients Maintains accurate medical record during patient stay as evidenced by supervisor observation and chart auditsTranscribes physicianrsquos orders in a timely manner as evidenced by supervisor observation and chart audits Enters orders in the computer system Prioritizes orders by identifying those with timed or immediate action Notifies appropriate nursing staff or departmentResponds appropriately and timely to patient requests including prompt acknowledgement to patient call bell as evidenced by supervisor observationDemonstrates an ability to float to different patient care units and function effectively in different situations as evidenced by supervisor observationDemonstrates an ability to prioritize be flexible organized and function under stressful situations as evidenced by supervisor observationPerforms other duties as assigned to promote efficient functioning of the unit as evidenced by supervisor observationAnswers telephoneintercom in a polite manner and communicates information to the appropriate personnelfamily as evidenced by supervisor observationOrders supplies processes work orders enters charges and performs other coordinating activities to maintain unit operations as evidenced by feedback from team members and supervisor observationEffectively uses psychological and physical management techniques to manage violent or potentially violent situations consistent with e escalation training as evidenced by peer and supervisor observationPossesses knowledge of and adheres to all safety and security policies of the unit implements emergency calls including such calls for the Early Response Team ERT and ldquoDr Strongrdquo team as directed by clinical staff as evidenced by supervisor observationAssists in the assignment of patients to the attending psychiatrists within the guidelines established by the Medical Director as evidenced by supervisor observation and feedback from attending psychiatristsWork whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Unit SecretaryThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsWe are a small community hospital where your voice is heard We believe in sharing ideas and working with staff to create innovative ideas to improve employee engagement and patient carePOSITION SUMMARYPerforms a variety of clerical support and other duties to assist the nursing staff in carrying out daily patient care activities Prepares and maintains patient medical records Transcribes and expedites physician orders Functions as a receptionist Creates a caring and compassionate environment through Core Values of Teamwork Respect and Communication Contributes to a safe structured and therapeutic milieu Reports to the Clinical CoordinatorCOMPETENCIESBasic computer skills are desirableMust be able to read and communicate effectively in EnglishMust be capable of taking swift and efficient action including patient restraint when responding to patient emergency codesESSENTIAL DUTIES and RESPONSIBILITIESDisclaimer Job descriptions are not intended nor should they be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with the job They are intended to be accurate reflections of the principal duties and responsibilities of this position These responsibilities and competencies listed below may change from time to timeJob Specific CompetencyMeets greets and directs all patients families visitors and health care team members Provides accurate and appropriate information Displays and promotes sensitivity to the confidentiality needs of the psychiatric inpatient as evidenced by supervisor observationPrepares medical records for new admissions and discharged patients Maintains accurate medical record during patient stay as evidenced by supervisor observation and chart auditsTranscribes physicianrsquos orders in a timely manner as evidenced by supervisor observation and chart audits Enters orders in the computer system Prioritizes orders by identifying those with timed or immediate action Notifies appropriate nursing staff or departmentResponds appropriately and timely to patient requests including prompt acknowledgement to patient call bell as evidenced by supervisor observationDemonstrates an ability to float to different patient care units and function effectively in different situations as evidenced by supervisor observationDemonstrates an ability to prioritize be flexible organized and function under stressful situations as evidenced by supervisor observationPerforms other duties as assigned to promote efficient functioning of the unit as evidenced by supervisor observationAnswers telephoneintercom in a polite manner and communicates information to the appropriate personnelfamily as evidenced by supervisor observationOrders supplies processes work orders enters charges and performs other coordinating activities to maintain unit operations as evidenced by feedback from team members and supervisor observationEffectively uses psychological and physical management techniques to manage violent or potentially violent situations consistent with e escalation training as evidenced by peer and supervisor observationPossesses knowledge of and adheres to all safety and security policies of the unit implements emergency calls including such calls for the Early Response Team ERT and ldquoDr Strongrdquo team as directed by clinical staff as evidenced by supervisor observationAssists in the assignment of patients to the attending psychiatrists within the guidelines established by the Medical Director as evidenced by supervisor observation and feedback from attending psychiatristsEDUCATIONCERTIFICATIONA High School Diploma or GED equivalent is required along with some knowledge of medical terminologyMust be trained in de escalation techniques as prescribed by ECHNWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEDUCATIONCERTIFICATIONA High School Diploma or GED equivalent is required along with some knowledge of medical terminologyMust be trained in de escalation techniques as prescribed by ECHNWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment