+ Position Summary + Under general supervision, provides general clerical support, operates computer terminals, and does minimal typing; schedules appointments and greet patients; answers and screens phone calls; gathers and copies various patient information in assigned unit; performs related work as required. Unit Secretaries ensure all actions taken in carrying out responsibilities support patient centered care. + Position Responsibilities + Unit Specific Position Responsibilities + Prepares and maintains electronic patient records. + Schedules, cancels, and reschedules patients for appointments in radiology and for PFTs with respiratory + Completes patient registration promptly upon arrive to the radiology department. + Ensures insurance information is current in Epic. . + Manages telephone calls throughout Radiology, including appointment reminders, requests for outside imaging, and incoming calls for physicians and other radiology staff. + Prepares documents for submission to the Health Information Management department + Scan paper documents into Epic. + Utilizes safety practices in daily activities. + Obtains appointments for clients referred onto other medical providers. + Prepares documents for submission to the Health Information Management department. + Transports patients to other appointments as needed. + Maintains a neat, orderly, and clutter free work area. + Performs related work per orientation, position competency checklists, and skill validation. + Utilizes knowledge of available work equipment, policies, procedures, and strategies to effectively ensure the protection and safety of patients, data, and property. + Assures a safe, therapeutic environment for patients, families, visitors, and staff + Assures a safe, therapeutic environment for patients, families, visitors, and staff. + Participates in and maintains quality improvement initiatives to promote positive patient outcomes. + Assists patients, families, and visitors with various needs and utilizes specific communication tools to enhance customer service. + Fulfills requests for imaging and/or reports according to hospital guidelines and policy. + Greets and provides non-technical information to patients and other public persons. + Notifies appropriate personnel when patients arrive in the department. + Additional duties as assigned + Qualifications, Knowledge & Experience + Required Qualifications (Including any licensure, certification, education): + Ability to maintain effective and tactful working relationship with the general public. + Ability to perform clerical tasks with a considerable degree of speed and accuracy. + Organizational Requirements: + Maintain stroke education per regulatory requirements. + Preferred Qualifications: + High school diploma or GED + Hands-only CPR competency + Required Knowledge, Skills & Experience: + Ability to effectively communicate with patients, staff and physicians. + Knowledge of basic arithmetic, algebra and geometry, and their applications + Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. + Active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times + Knowledge of general office practices, procedures, and equipment. + Moderate to advanced typing and/or computer keyboard skills. + Ability to make simple judgments regarding variations in work routine or seek additional direction as appropriate. + Ability to deal tactfully with the public and co-workers. + Ability to handle confidential work with discretion. + Preferred Knowledge, Skills & Experience: + Exposure to or background in medical terminology.