Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

* This position is part of a Collective Bargaining Unit Agreement

* Part Time - 24 hrs/week

Summary of Primary Function/General Purpose of Position

The Unit Hospitality Associate serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, responsiveness to patient or family inquiries or concerns, and assisting clinical staff in timely patient discharge. The Unit Hospitality Associate is responsible performing unit-receptionist activities and accountable for routine clerical activities on a nursing unit.

               

Essential Job Functions

Performs unit-receptionist activities including but not limited to:coordinates incoming, outgoing, and intra-unit communications;handles customer requests;may determine room assignments for patients, inter-unit transfers, BCA, lift batteries, blanket warmer, cardiac monitors, maintains patient /family education information/brochures. Coordinates the ordering of supplies per par levels. Answers unit telephones courteously and quickly addresses the caller’s needs.  Observes and initiates maintenance requisition to repair equipment, furniture, and building fixtures. Communicates patient clinical requests to nursing staff.Transports ambulatory/wheelchair patients as directed by the RN.Assists with patient discharge/transfer processes functions in STAR (or similar program) or as appropriate.Manages physician consultations and charts accordingly in Epic Care PATH.  Greets physician on the unit. Introduces physician to new associates. Locates patient’s nurse for physician when necessary.Coordinates clinical data collection via fax, printers, and tube system, and assures that documentation is placed in paper-light chart and/or distributed to appropriate personnel. Maintains paper-light chart.Obtains chart forms for patient transfers, patient consents, blood permits, etc. as needed or requested.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

The shifts will be as follows but are subject to change at manager's discretion based on department needs-

1 day a week 0500-1330

2 days a week 0900-1730

Patient Population

The following must be included in all position descriptions that involve direct or indirect patient care.  This is a Joint Commission requirement.  Also, select the age of the patient population served:

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.  Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.Neonates (0-4 weeks)Adolescents (13-17 years)Infant (1-12 months)Adults (18-64 years).Pediatrics (1-12 years)Geriatrics (65 years and older)

Education Qualifications

Required Minimum Education:

High School Diploma or GED

Specialty/Major

Licensure/Certification Required

BLS

Licensure/Certification Preferred

Medical Terminology course or completion. 

Minimum Qualifications

Minimum Years and Type of Experience

Previous experience working in hospital setting.Previous unit clerk experience or equivalent preferred.

Other Knowledge, Skills and Abilities Required

Must possess healthcare knowledge to communicate with medical professionals. Must possess strong communications and customer service skills and ability to defuse situations.

Other Knowledge, Skills and Abilities Preferred

Computer literacy (charting, emails, and other documentation).

V. Working Conditions

This section addresses the physical environment in which the employee will perform the work.

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May be exposed to high noise levels and bright lights.May be exposed to physical altercations and verbal abuse.May be exposed to limited hazardous substances or body fluids.*May be required to use physical restraints.May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.May have periods of constant interruptions.Required to car travel to off-site locations, occasionally in adverse weather conditions.Prolonged periods of working alone.

Other: Ability to work overtime as needed.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

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What we offer

\n \n Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)\n Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts\n Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders\n Tuition assistance, professional development and continuing education support\n \n

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com