Fort Worth, TX, USA
10 days ago
Unified Communications Engineer (Zoom)
Kforce has a client that is seeking a Unified Communications Engineer (Zoom) in Fort Worth, TX. Summary: We are seeking a highly skilled and self-driven Unified Communications Engineer (Zoom Specialist) to lead enterprise-level deployment, configuration, and support of Zoom across our organization. This individual will be responsible for Zoom platform engineering and administration, with a focus on integrating Zoom into a hybrid Cisco/Webex environment. The ideal candidate is a hands-on engineer with proven expertise in Zoom technologies, unified communications, and collaboration ecosystems. Key Responsibilities: Zoom Platform Administration: * Configure and manage Zoom Meetings, Webinars, Rooms, and Zoom Phone * Implement and maintain policies for SSO, MFA, compliance, and security * Monitor platform health and troubleshoot issues using Zoom dashboards, call quality metrics, and reporting tools Unified Communications & Hybrid Deployments: * Design and implement Zoom solutions that coexist with Webex and Cisco UC platforms * Work with SIP trunking, VoIP, and SBCs to ensure reliable call routing and interoperability * Provision and maintain endpoints such as headsets, desk phones, and room systems Engineering & Migration Initiatives: * Drive large-scale migration projects, including transitions from Webex/Cisco to Zoom * Build deployment frameworks, automation, and standardized processes for repeatable success * Collaborate with cross-functional IT teams (network, security, collaboration) to ensure seamless integration Support & Continuous Improvement: * Act as the subject matter expert (SME) for Zoom technologies * Provide tier-3 support and escalation for collaboration-related issues * Stay current on UC/collaboration trends and recommend enhancements to improve user experience
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