Salary: $20-$22 / Hour The Unemployment Claims Coordinator provides support to the company in tracking, facilitating and managing all aspects of the unemployment process. Essential Duties and Responsibilities: + Partners with third party claims administrator (Equifax) for all Unemployment processes for the company + Completes Unemployment related requests accurately and timely + Tracks all parts of the Unemployment process by branch office and identifies appropriate actions + Determines, notifies and preps hearing participants + Maintains files and closes cases according to established procedures + Identifies trends and recommends corrective measures + Ensures Compliance with all state and federal regulations in relation to Unemployment + Works closely with branch offices to ensure accurate data is provided for timely responses to state agencies + Provides support and education to local offices in regards to best practices, policies, and recommendations. Escalates concerns appropriately + Manages postal and electronic unemployment mail + Performs other job-related duties as requested Minimum Requirements: + High School Diploma or equivalent required + Two (2) years of experience in Human Resources and/or unemployment processing preferred + Strong organizational skills, critical thinking, and great attention to detail required + Ability to multi-task and meet competing priorities and deadlines + Ability to communicate effectively, both verbally and in writing, across all levels in the organization + Excellent judgment and discretion handling confidential data + High level of proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) + Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required