About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at: www.chubb.com

 

Role Purpose:

Leadership of the European Underwriting Operations Technicians team located at Madrid. Deliver and maintain the needs of the Business by providing the highest levels of quality and service delivery, whilst managing the needs of the individuals within the team. In addition, support UOT Manager in ensuring that there is close liaison and management of query resolution, service delivery blockages and overall Quality Control.

This role reports directly to the UOT Manager.

Key Responsibilities:

Team Management and Customer ServiceTrack and support the service delivery of all work streams via close control of agreed SLA’s and QA measures Develop and maintain strong relationships with all areas of the business, other internal customers, and our Third-Party service providers both in the UWC and the countries.Undertake audit and Quality Control checking of retained and outsourced work elements to evidence the service being provided · Regularly review performance against plan, at team and individual level Utilize the company performance management processes and guidelines Support the development and training needs of the team · Manage allocation of work to team members within Underwriting Operations Technician Team Regular MI to be produced/review daily, weekly, and quarterly, as required Take personal ownership for query/issue resolution, in conjunction with the UOT Manager Any other ad hoc duties allocated 

Requirements:

Business level of English and DutchPrevious experience in an underwriting support and leadership roles is a plusInsurance background is a strong plusBachelor’s degree is preferredConfident with effective communication and interpersonal skills both in verbal and written formsStrong customer service skills and customer centric attitudeStrong attention to detail and the desire to deliver and improve qualityProblem resolution and decision-making skillsAbility to work in a team environment as well as on own initiative

 

What we offer in return:

32 days of vacation a year2 days working from home option + additional flexible daysWorking from home allowanceEntry time flexibilityPrivate medical insuranceLife and accident insuranceMeal allowancePension planStock purchase planFlexible compensation schemeWellhubEmployee assistance programComprehensive Learning & Development offer

 

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters.

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. 

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.